Welcome To Digital Logistics
Delivery Services

FAQ
  • What is the clearance administration charge?

    • Delivery services pays the Duty and Tax charges on your behalf to ensure we can deliver your shipment as quickly as possible. This incurs an Administration charge of 2.5% of the combined Duty and VAT charge or $12.00 (whichever is greater). The fee for Ireland is $15. This Administration charge is also referred to as an Advancement fee.

  • What are the different Delivery services surcharges?
  • Can I print or save a copy of my invoice from Delivery services Billing Online?
  • Can I pay my bill online via Delivery services Billing Online?
  • How do I search for specific invoices or shipments on Delivery services Billing Online?
  • How do I know if Delivery services Billing Online has applied my payment?
  • How do I sort my invoices on the Account Summary page in Delivery services Billing Online?
  • How is Excise duty calculated?
  • Can you deliver my package to an alternative address?
  • Where can I find the details for my local Delivery services station to collect my parcel?
  • I am unable to locate my package.

Help for new shippers
Have questions about scaling, funding or technology? Get advice from experts and small business owners like yourself at our Small Business Center (SBC). Different shipping carriers offer various services tailored to different needs. Consider factors such as delivery speed, tracking options, insurance coverage, and cost when choosing the appropriate shipping service for your needs. Ensure that the recipient’s address is accurate and clearly written to avoid any delivery mishaps. Include the recipient’s name, street address, city, state, and zip code in the correct format.

Take the time to compare shipping rates among different carriers to find the most cost-effective option for your shipments. Many carriers offer online tools to help you compare rates based on your package’s weight, dimensions, and destination. Consider purchasing package insurance, especially for valuable or fragile items. Package insurance provides financial protection in case of loss, damage, or theft during transit. Explore any shipping discounts or promotions offered by carriers, especially if you anticipate sending packages regularly. Bulk shipping discounts or special rates for certain destinations can significantly reduce your shipping costs.

Support for small businesses


Many brick-and-mortar businesses are offering delivery for the first time. Learn about the process from getting a rate and shipping, to tracking deliveries.
Financial Aid: Seek grants and loans.
Training: Enhance skills through workshops.
Networking: Attend industry events.
Collaboration: Partner with other businesses.

We’re open for business


Office and retail locations are here to help you safely pack, print, and ship. Need to get things done, but can’t go out? We have solutions for that, too.

Utilize co-working spaces and libraries for resources. Explore available government support. Partner with other businesses for collaboration. Prioritize excellent service for customer engagement.
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