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Opportunities for Credit Card Service Providers – The Growth Mindset !

This article starts with the talk of the changing landscape of the Credit card industry. In this change, lays an excellent opportunity for service providers to increase profits and improve customer satisfaction with social media presence. The article suggests that credit card companies can take advantage of advanced artificial intelligence technologies, such as Natural Language Processing and Generative AI, to automate routine business operations and interactions with customers.

We also proposes a comprehensive solution that combines NLP technology from leading provider IBM Watson. By leveraging these technologies, clients can own a unified solution that benefits from the shift in the user base, resulting in increased revenue and improved customer satisfaction while reducing interaction costs.

The Tech-Driven Tectonic Shift in Credit Card Companies: A Closer Look

In recent years, social media has experienced a substantial increase in traffic, largely due to the COVID-19 pandemic and the resulting shift towards remote work and socialization. According to TechCrunch, there has been a 40% year-over-year growth in social media traffic and messaging platform usage which has transformed the way we communicate. According to Statista’s report for 2022, There are currently 4.59 billion social media users worldwide. For businesses, including those in the Credit card industry, this shift presents both opportunities and challenges. On one hand, it provides a new channel for reaching customers and building brand awareness. Banks and Credit card companies that embrace popular messaging platforms and extend their presence beyond the traditional web and mobile interfaces are well-positioned to capture market share and drive efficiency. But managing these channels effectively with the human workforce can be highly unscalable, requiring banks to explore automation and other cost-saving measures.

Transformation of Credit Card Services with advanced AI & Bot Technology

The advent of Artificial Intelligence, particularly in the area of Natural Language Processing, has brought a paradigm shift in the realm of automated chat and voice interactions. NLP technology such as IBM Watson are sophisticated tools that can process and respond to user interactions, providing a seamless customer experience. A report by McKinsey estimates that AI-powered chatbots in banking can reduce operational costs by 30% and increase efficiency by 20%. Also, a study by Accenture showed that customers who interact with AI-powered chatbots in banking have a satisfaction rate of 85%, compared to 60% with human customer service representatives. These statistics highlight the positive impact of AI bots in the Credit industry and demonstrate the growing trend of their implementation and usage.

Arrival of IBM Watsonx Powered chatbot – The Game Changer!!

This platform has taken the NLP to the next level, with its Generative.AI capabilities that has enabled it not only to understand natural language but also to generate dynamic text. This has led to the emergence of highly advanced chatbots which can engage users and offer precise information. As a result, it has become imperative for credit card companies to adopt these AI-powered chatbots to automate voice and chat interactions and reach new customers via asynchronous messaging channels such as WhatsApp, Google Chat, Facebook, and SMS, among others. IBM Watsonx powered credit bots make the best use of machine learning and AI algorithms to analyze customer data, and provide useful insights that can help improve credit card services and offer more personalized experiences effectively.

Why IBM AI Powered Conversational AI Solution for Credit Card Services?

We are a leading AI and Digital Transformation Company, has created an immensely powerful, intelligent, and Pre-trained AI-Powered chatbot for Credit Card Applications. Our bots are powered by industry-leading NLP engines such as IBM Watson. Now our chatbots have become more powerful and intelligent with human-like dynamic responses. With advanced natural language generation capabilities, IBM AI Powered credit card bots can accurately understand and respond to customer inquiries in real-time, providing prompt and precise information.

Our AI-powered credit card bots come with an accuracy rate of up to 99%. We continue to train them with rigorous testing procedures until they reach the desired accuracy level. They can be integrated with a wide variety of Core Credit card Software (Finacle, SAP Core Banking, Oracle Flex Cube), Credit Card Systems. and Payment Systems. Our Smart Cognitive Assistants create an opportunity to leverage unprecedented channels such as Facebook Messenger, Google Chat, WhatsApp, SMS, Amazon Alexa, Google Assistant, Siri, and now Email too for Credit Card agents to interact with their end customers. That is why our AI-powered Credit Card chatbot has a powerful ROI as it can improve sales and reduces costs for organizations deploying them.

Our pre-trained Credit Card chatbot is trained in the following Credit Card Operations:

FAQs

Eligibility Checks of a Customer

Browse Products Details

Generate a Credit Limit

Apply for a Credit Card

Create an account

Manage Service Request

Customer Support and query resolution

Underwriting

Track status of Credit Account

Interact with e-Commerce Platforms

Payment and Repayment Transactions

Update Profile

Document Upload

Product Recommendations based on user behavioral pattern

chatbot Analysis

Feedbacks and reviews

Offers and Promotions

Rewards for Consumer

Key Business Benefits of these cutting-edge Bots designed specifically for Credit Sector

As per Gartner’s report –

With chatbot for Credit Card companies, it has been observed that close to 10% customers would buy items from conversational Interface and close to 23% of consumers are interested in chatbots for their instantaneity.

85% of customer interactions will happen via chatbot and will save upto $8 billion annually.

By leveraging IBM AI Powered Credit Card Services Bots – banks can avail below mentioned benefits:

Increased Revenue
IBM AI-powered Credit card solution present on variety of social media channels can analyze customer data and provide recommend products and services that may be of interest to them. This can increase sales and revenue and provide customers with a more personalized experience. With the progress of conversational commerce, Our super smart bots for Credit Card Services can cross-sell products to customers efficiently.

Improved Customer Satisfaction Index
With NLP-aided features and transactional agility, IBM Watson AI powered bots not only improve engagement with the customer but drive adoption amongst dormant credit card customers. It provide instant responses to customer queries, reducing wait time and improving accuracy.

Reduced Intervention
Credit Card Application Virtual assistant assists customers in operations like creating an account, eligibility checks, applying for a credit card, service requests, payments, etc. AI-powered bots for Credit Card Companies allow interaction with multiple e-Commerce platforms and payment gateways for customer’s shopping, billing & payments.

Advanced Underwriting Assistance
AI-bot powered for Credit Cards can assist in process of underwriting which reduces the TAT for credit card approvals and communicates with all parties on basic underwriting questions for a loan application, seeks additional or missing data to perform the underwriting process.

Let’s have a quick rundown of Our Key Differentiators –

In-Built Domain Intelligence
We are in collaboration with its technology partner, deploys highly intelligent cognitive solutions which can emulate your business processes. They can automate repetitive tasks, such as balance inquiries and transaction history, freeing up customer service agents to handle more complex issues.

Omni-Channel Experience
IBM AI Powered Integrated Credit Card Service Bots provide a truly comprehensive omni-channel experience that businesses can use to connect with customers, no matter what platform they choose. Customers have the flexibility and convenience to interact with the bots via channels such as WhatsApp, Facebook Messenger, Google Chat, SMS, Telegram, Signal, WeChat, Skype, IVR, Amazon Alexa, Google Home, and now Email as well.

Email Assistance
This WatsonX Powered integrated bots for Credit Card Industry can automate email responses through the use of natural language processing (NLP) and machine learning algorithms. This technology enables chatbots to understand the context of an email and generate an appropriate response based on predefined rules and criteria. This can improve efficiency and speed in handling customer inquiries and reduce the workload for human customer service agents.

Role based & Secure access
Omnichannel Banking Solution is built on top of robust infrastructure from top technology provider such as IBM. Hence, they have tight security and scalable infrastructure in place. Using bot for credit card cognitive assistants, come with advance security measures including encryption and secure storage protocols.

Flexible Deployment Models
Banking Solution for Credit Card Services can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.

Access to Unstructured Data
Innovative tools and technologies like Classification, Clustering, Embedding, and Generative AI technology in the GPT platform have made it seamless for Enterprises of all sizes to tap into unstructured information silos. This includes Web Pages, User Manuals, Product Documentation, and other unstructured information such as logs, and emails to find the relevant information for the end users. IBM AI Powered bot can leverage this powerful capability and bring the right information to the product sales or servicing cycle at the right time.

Advanced Chat Analytics
Analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take informed business decisions.

Pre-Integrated with Backends
IBM AI Powered integrated Banking Bot comes pre-integrated with common core banking systems such as SAP Core banking, Oracle Flex cube, Finacle-eliminating the complexity of design, development, and upkeep of bots manually. The end result? A seamless experience that can drive improved customer engagement without the hassle of hardcoded solutions. With IBM AI Powered Credit bot solution, you can stay ahead of the competition through faster implementation cycles.

Guaranteed Bot Intelligence Index
Credit Card solution comes with a Guaranteed Bot Intelligence Index* of up to 99% (*BII= No. of questions answered correctly/No. of relevant questions asked). We continue to train the bot until they reach a high degree of accuracy. Our solution is designed while comprehending all necessary aspects and challenges.

Multi-Language Capabilities:
Smart bot is capable of seamlessly switching between languages. This pre-trained solution for Credit Card Services is trained to understand the unique dialects and accents of users based on their demographics and geography, enabling support for 38+ languages. This helps banks and financial institutions to expand their reach by providing customer service in the language customers are most comfortable with.

In-built Live Agent Support:
IBM AI Powered advanced bot solution for Credit Card Services also has integrated human support. This allows customers to receive real-time assistance if they are unable to find a solution to their query through interaction with the bot. The seamless transition between human operators and chatbots ensures that customer questions are promptly and effectively resolved.

Pricing Model

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to our Bot solution for a fixed monthly charge.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.

Conclusion

AI powered bots have immense potential to transform banking and credit card industries by enhancing customer experience and streamlining operations with a structured approach.

The use of chatbots in the Credit Card industry has reduced the average handling time of customer inquiries by up to 30%, as reported by Gartner, leading to improved efficiency and higher productivity for the staff.

The chatbots can handle an average of 82% of routine customer inquiries, freeing up valuable human resources to focus on more complex tasks.

The above-mentioned statistics demonstrate the clear benefits of incorporating AI-powered bots into banking and credit card operations. In today’s fast paced tech-driven world, it is imperative for Credit card companies to stay at the forefront and maximize the usage of technology to level up customer services. According to a survey by Accenture, 72% of customers expect a response from a chatbot within seconds.

Smart AI bots powered by industry leading NLP engine IBM Watson to this expectation with fast and accurate responses. By leveraging Generative AI technology, our highly innovative, high-tech bots for credit card companies can enhance customer engagement with dynamic responses, offer personalized services and assess credit risks accurately. With our advanced chatbots, Credit Card Companies can stay ahead of the curve and continue to provide unparalleled services to their clients over web, mobile and social media platforms. Failure to embrace these cutting- edge technologies may result in falling behind and losing market share to more progressive and forward-thinking competitors.

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