Smart AI Bots for
Field Service in the Manufacturing Industry
AI Chatbots will help in reshaping the future of Manufacturing Industries
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Overview
In the Manufacturing Industry servicing the product with spare parts and field service agents is an imperative aspect of the business. The maintenance and servicing of manufactured products have its own set of challenges with field agents. Making field service reps more efficient and productive with better tools and technologies results in not only decrease costs but improved customer satisfaction.
A recent Deloitte study highlighted a 17% jump in sales within the existing customer base when field agent productivity went up by 3 basis points.
A recent Deloitte study highlighted a 17% jump in sales within the existing customer base when field agent productivity went up by 3 basis points.
What Manufacturing Industry can do to adapt and overcome the Industry Change
Emerging Artificial Intelligence (AI) and bot technologies have now opened up new possibilities for interaction and the use of Natural Language Processing (NLP) becoming the major driver.
Manufacturers have to deal with business operations and on-field agent queries on a large scale. Keeping communications manual presents the issues of inefficiency, delayed response to agents, and loss of time and money in the process. With the ability to automate conversations around delivery and maintenance service support, AI chatbots can be a game-changer in the manufacturing industry.
Manufacturers have to deal with business operations and on-field agent queries on a large scale. Keeping communications manual presents the issues of inefficiency, delayed response to agents, and loss of time and money in the process. With the ability to automate conversations around delivery and maintenance service support, AI chatbots can be a game-changer in the manufacturing industry.
Improved Interactions
Chatbots and multi-channels integrations can help businesses improve their productivity by resorting to a new and improved way of interacting with their field agents.
Automate Operations
An AI chatbot for manufacturing can scale up and automate operations with better efficiency.
Streamline Tasks
It can streamline a variety of mundane tasks and support agents instantly, as and when needed.
By implementing virtual agents, companies can improve their
customer service by over 9 basis points.
– Data by Chatbots Magazine
Streebo’s SMART® Bots
Streebo a leading Artificial Intelligence (AI) and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Field Agent-facing Chatbot for the Manufacturing Industry. Streebo bots are guaranteed to be Trained until 99% Accurate and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as
Moreover, these Manufacturing Industry Chatbots leverage leading NLP engines such as
Moreover, these Manufacturing Industry Chatbots leverage leading NLP engines such as
By leveraging these NLP engines Streebo Smart Bots for Field Agents extends the interaction experience with the manufacturing company to a variety of social media platforms along with traditional channels like website and mobile app.
They can even handle voice channels such as IVR. Streebo’s Conversational AI for Manufacturing Field Agents makes interaction effortless and faster. An increasing number of businesses prefer it over the traditional web and mobile app interface.
By staffing your heavy machinery manufacturing field services with these 24X7 available Intelligent Bots, businesses can easily assist their agents instantly and reduce their expenses as well. That is why these AI-powered Smart Manufacturing Industry Virtual Assistants have a powerful return on investment as they can both improve productivity and significantly reduce customer service costs for organizations deploying them.
They can even handle voice channels such as IVR. Streebo’s Conversational AI for Manufacturing Field Agents makes interaction effortless and faster. An increasing number of businesses prefer it over the traditional web and mobile app interface.
By staffing your heavy machinery manufacturing field services with these 24X7 available Intelligent Bots, businesses can easily assist their agents instantly and reduce their expenses as well. That is why these AI-powered Smart Manufacturing Industry Virtual Assistants have a powerful return on investment as they can both improve productivity and significantly reduce customer service costs for organizations deploying them.
Streebo’s Pre-trained Virtual Assistant is trained in the following operations for Field Services in Manufacturing Industry
FAQs
Payment Transactions
Add/Remove Agent
Update Profile
Order Management
Document Upload
Worklist Management
e-Signature
Prioritize Tasks
Add Notes
Location Tracking
Notification & Reminders
Inventory Records
Media Upload
Business Benefits
By deploying IBM, Google or Amazon powered Smart Virtual Assistant for Field Services in Manufacturing our clients will witness benefits such as:
Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.
The Virtual Assistant for Field Services provides an instant response to the agent queries on the channel of their choice and helps to prioritize their work with a seamless user interface on the field making it easy to accomplish tasks on time and improve their productivity.
The chatbot helps in improving the overall customer service resulting in more orders and a loyal customer base that increases revenue. Our client can differentiate their services and gain a competitive advantage.
As the chatbot handles agents’ queries and saves on query resolution time & effort – this, in turn, improves overall efficiency and decreases the cost of a call center.
Agent Support in Local Language
Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.
How does integrating chatbot technology enhance competitiveness for manufacturing providers?
Key Differentiators
Built-in Domain Intelligence Streebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained agent-facing chatbots that can emulate human interactions pretty closely specific to manufacturing industry field services.
Omni-Channel AvailabilityOur Smart Virtual Assistant for field services extends agent support across messaging channels such as MS Teams, Google Chat, Sametime, WhatsApp and SMS among others. They can even handle voice channels such as IVR. Bots can even be deployed to existing digital properties such as the website and mobile App.
Multi-lingual AssistanceConversational AI for manufacturing field agents provides support to 38+ languages on chat as well as voice interface which gains more preference.
Pre-Integrated with Backends Streebo’s Field Services Bot comes pre-integrated with a wide variety of 3rd party backend systems (ERPs, CRMs) systems and enterprise backends such as SAP, Salesforce, ServiceNow, Workday among others.
Flexible Deployment Options Streebo’s Pre-Trained Conversational Interface for Manufacturing can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
99% AccuracyStreebo Chatbot comes with a Guaranteed Bot Intelligence Index* of 99% (*BII = No. of questions answered correctly/No. of relevant questions asked).
Advance Chat AnalyticsStreebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Manufacturing Heavy Machinery Field Services Bots extended on Website, Mobile App and Social Media Channels
Web Application
Mobile App
MS Team
Mobile App
Key Features
99% Accuracy
Omni-channel
Secured
Multi-lingual
Advanced
Analytics
Support Voice & Chat Channels
Inbuilt Live Agent Support
Pricing Options
MVP(Minimum Viable Product) bot includes:
3 transaction used cases.
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook messenger.Capex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.Get in touch with our SME to know more about Streebo Smart Bots.
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