Best customer service chatbots to enhance your customer support
Pre-Pandemic, companies have relied on traditional call centers to meet customer service needs. Now, those centralized, human-intensive operations may no longer be a best practice. As per IBM’s report, 32% of consumers expect a response within 30 minutes, 50% of customer calls go unresolved or require escalation. 52% of customers hang up on a customer service call before their issue is resolved. In the post-pandemic situation, consumers are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp and even SMS. A recent Tech crunch study showcased a 40% jump in traffic during the pandemic on social media platforms. This is an irreversible change. In this shift lays an opportunity for Customer Service departments to improve their customer experience while reducing operational costs.
What Companies can do to adapt and overcome the change in Customer Service?
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), chatbot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping businesses connect to customers directly and effectively while reducing overall operating expenses for the organization and maximizing revenue.
Customer Service Chatbot also allows communicating via existing messaging apps on a customer’s phone such as Facebook Messenger, WhatsApp and even SMS. Further, they can do voice communication over the phone and even use the latest voice devices such as Amazon Alexa, Google Assistant, and Siri.
Customer Service Chatbot also allows communicating via existing messaging apps on a customer’s phone such as Facebook Messenger, WhatsApp and even SMS. Further, they can do voice communication over the phone and even use the latest voice devices such as Amazon Alexa, Google Assistant, and Siri.
Elevate Your Call Center’s Service Portfolio with Generative AI Powered Smart Chatbots for Customer Service
Streebo SMART® Bots
Streebo, a leading AI and Digital Transformation Company has created a very powerful, highly intelligent Pre-trained AI Powered Chatbot for Customer Service. Streebo’s Smart -trained Voice & Chat Bot forBot is guaranteed to be Trained until 99% Accurate and is pre-integrated with a wide variety of enterprise backend systems such as SAP, ServiceNow, and even IBM AS/400 systems.
The Conversational AI for Customer Service solution from Streebo leverages leading Natural Language Processing (NLP) engines such as IBM Watson Assistant, Google Dialog, and Amazon Lex and extends the current digital experience to a variety of social media platforms.
Streebo’s AI Powered Chatbot for Customer Service enables a more personalized approach to improve customer experience, which in turn helps in customer retention. Companies can improve their businesses by both, improving customer satisfaction and reducing operational costs. It is projected that companies will save over USD 8 billion on customer service by leveraging chatbots & Virtual Assistants through 2025.
The Conversational AI for Customer Service solution from Streebo leverages leading Natural Language Processing (NLP) engines such as IBM Watson Assistant, Google Dialog, and Amazon Lex and extends the current digital experience to a variety of social media platforms.
Streebo’s AI Powered Chatbot for Customer Service enables a more personalized approach to improve customer experience, which in turn helps in customer retention. Companies can improve their businesses by both, improving customer satisfaction and reducing operational costs. It is projected that companies will save over USD 8 billion on customer service by leveraging chatbots & Virtual Assistants through 2025.
Business Benefits
As per Gartner’s report, 91% of organizations are planning to deploy AI within the next three years. By 2030, a billion service tickets will be raised automatically by customer-owned bots.
Hence by rolling out AI Chatbot for Automated Customer Service will result in the following benefits:
Hence by rolling out AI Chatbot for Automated Customer Service will result in the following benefits:
Call Center Volume ReductionChatbot is preloaded with your company’s most common FAQs and website navigational questions from customers and can address up to 80% of commonly asked Tier 1 support questions. Thus, having a Chatbot for customer support helps your business to save on the cost of call centers, resource costs & training costs for these operations.
Increased Customer Base and RevenueChatbots can increase your digital presence and provide ease of access to your support and services with a personalized experience, which certainly helps in increasing the customer base resulting in increased revenue.
Improved Customer SatisfactionChatbots are available 24 X 7 and can handle both simple and complex queries from your customers. Deploying a Smart Bot can help you improve customer satisfaction and thus customer retention.
Focused Live AgentsChatbot helps the live agent to focus on critical issues, which helps in increasing their productivity.
Get your 30-day free trial today
Zero setup costs and no commitments. Secure your spot now!- Trained until 99% Accurate
- Pay-Per-Usage
AI Customer Service Chatbot Use Cases which extended on
the Web, Mobile and Social Media Channels
WebApp
FB Messenger
WhatsApp
SMS
Why Streebo’s AI Powered Customer Support Chatbot for
Automated Customer Service?
Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI Powered Customer Service Bots:
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI Powered Customer Service Bots:
Built-in Domain Intelligence Streebo’s Team with its Customer Service/Support domain expertise has built a highly intelligent pre-trained Bot that can emulate customer service processes for your business.
Support Across ChannelsStreebo’s AI Powered customer support chatbot can be deployed across social media channels such as FB Messenger, WhatsApp, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile App.
Flexible Deployment ModelsStreebo’s Pre-Trained Chatbots for Customer Service can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Trained until 99% AccurateStreebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Pre-Integrated with BackendsStreebo’s customer support chatbot comes in pre-integrated with Customer Service Software and portals, backend systems such as CRM, ERP, etc.
Advance Chat AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Save on MaintenanceStreebo’s Pre-Trained Bot is built using open standards such as Java and JavaScript. Streebo’s Pre-Tranied Bot is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduces support & maintenance costs.
Multi-lingual SupportStreebo’s Customer Service Chatbot provides support ffollowing Operationsor over 38+ languages. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Standard ArchitectureBuild on Natural Language Processing engines such as Amazon Lex, Google Dialog, and IBM Watson Assistant, Streebo’s Smart Bots are built on robust software. Application Platform technologies include support for standard J2EE engines including IBM WebSphere or JBOSS and can be deployed as standard Docker and Kubernetes packages on platforms such as RedHat OpenShift
How can our AI chatbot simplify your customer interactions?
Our AI Chatbot for Automated Customer Service Supports
the Below Features
24×7 Omni-channel Support
Guaranteed 99% Accuracy
Provide Support in 38+ Languages
Inbuilt Live Agent Support
Supports Voice and Chat
Instant Transactional Support
Secured
Advanced Analytics
Personalized ConversationsStreebo’s pre-trained Voice & Chatbot for Customer Service is trained in the following Operations
Solve FAQs (Frequently Asked Questions)
Report an Issue
Request Support
Generate a Support Ticket
Schedule a Visit for Assistance
Service Request
Track Request / Ticket Status
Manage an Account
Update Profile/Details
Upload Documents
Instant Query Resolution
Update/Track Orders
Payment Transactions
Request Return/Refund
Feedbacks & Reviews
Offers and PromotionsPricing Options
MVP (Minimum Viable Product) Bot includes
3 transactional use cases
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook MessengerCapex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.Check out this video to see our Bot in action!
Case Studies
Learn how a leading Financial Institution in Middle East streamlined their customer services and enhanced customer experience leveraging the IBM Watson Powered Voice Assistant/ Voice Chatbot with Streebo.
Our customer is a well-known financial institution based in the Middle East. They hold an Authorized Capital of more than 10 billion USD, making them one of the primary financiers of the real estate industry. READ MORE
