Integrate ChatGPT with IBM Maximo – Streebo’s Field Service Bot for IBM Maximo with ChatGPT capabilities
Opportunity for Manufacturing Field Service Providers
IBM Maximo is a robust Asset Management software deployed by many enterprises around the globe
to optimize their assets, including equipment, facilities, transportation, and IT.
Maximo allows
organizations to manage their assets throughout their entire lifecycle, from acquisition to
maintenance to retirement, and provides real-time visibility into asset performance,
utilization, and cost. In the current world, field service agent access Maximo through the web
or mobile application as they update information about assets during their audit or inventory
cycles.
The first half of the article explores- how the advancements in AI particularly in the field of
Natural Language processing (NLP) presents an opportunity for companies to extend the current
Maximo interface to “conversational interface” – that will allow employees and field service
agents to access the Maximo application from messaging platforms like Microsoft Teams, Slack
and
HCL Sametime (formerly called IBM Sametime) and voice channels like Amazon Alexa and Google
Home. The latter half proposes a unique solution that comprises the use of IBM Watson
and
Generative AI from Open.AI (GPT) with Maximo to automate mundane business tasks and user
interactions. This unique addition showcases the tool’s exceptional ability to comprehend
natural language. The proposed one-shot solution is a perfect virtual companion that intends to
give traction to the business by improving operational efficiency.
Extending IBM Maximo to Artificial Intelligence Powered Conversational Interface
As businesses strive to optimize their assets, IBM Maximo has emerged as a popular asset
management software worldwide. With advancements in technologies such as Artificial
Intelligence, Machine Learning, and Natural Language Processing, manufacturing companies have
transformed their operations. By adopting AI-powered conversational interfaces with powerful IBM
Maximo, manufacturing firms have significantly enhanced the efficacy of their field service
agents.
A recent study by Spiceworks revealed that 40% of employees believe
that
AI-powered chatbots can save them at least one hour per week, allowing them to focus on more
critical tasks, which enhances productivity.
The Maximo conversational interface enables organizations to automate asset
management
processes, schedule maintenance activities, review manuals, track asset history, and analyze
data to make informed decisions. This collaboration can also be integrated with other
enterprise
systems both structured (such as SAP, ServiceNOW et al) and Unstructured (Documents, Logs, User
Manuals et al) to look up relevant information, streamline workflows and provide a comprehensive
view of an organization’s assets.
GPT Platform: The Game Changer for Artificial Intelligence
The manufacturing field service sector is undergoing a transformation and revolution in its
operations with the introduction of Open.AI’s GPT platform. While IBM Watson Assistant is a
powerful NLP engine, Watson Discovery has powerful Cognitive Search capabilities, ChatGPT is
equipped with advanced Generative AI and has the unique ability to produce written text that
closely resembles human speech.
If we can combine IBM Watson + GPT from Open.AI with IBM Maximo Application Suite then it can
assist manufacturers in equipping the field agents to look up relevant and precise
information,
reducing waste, minimizing defects and downtime, meeting regulatory requirements, and
developing
sustainable business operations. By leveraging powerful capabilities of IBM Watson +
ChatGPT
with chatbots for IBM Maximo, the manufacturing operations can be transformed for growth and
sustainability with a complete suite of asset management solutions for operations, maintenance,
quality, and reliability.
Why Streebo’s Field Service Bot for Maximo with ChaGPT-like capabilities?
Streebo’s Field Service Bot comes readily integrated with world-class
enterprise asset management
software IBM Maximo and can be further extended to a variety of voice and chat messaging
platforms.
By leveraging the Web-Services API to integrate with Maximo, the Field Service Bot maintains all
system of records and access rules in their existing state, while enabling end-users to interact
with the system more conveniently.
In the recent release, our Field Service Bot for Maximo has expanded its capabilities by
utilizing both IBM Watson Assistant as the NLP and the impressive generative capacity of GPT
from Open.AI to generate dynamic responses that are comparable to human speech. With
this new
addition, our smart bots have become immensely powerful and intelligent, thereby synergizing the
best of both worlds together and creating a powerful offering.
Streebo’s Field Service Bot can effectively manage the following functions using Conversational Interface
- Look up precise and concise information about each of the assets and equipments
- Add assets to the Maximo system
- Update information about assets during audit and inspections
- Approve Workflows
- Review Pending Tasks
The integration of ChatGPT with IBM Maximo chatbots, on top of providing greater convenience, can also deliver extensive ROI for organizations that deploy it due to higher productivity of staff and effective asset management approach.
Key Business Benefits Our Field Service Bot for Maximo powered by ChatGPT
By extending the current Maximo interface to voice and chat with ChatGPT like
capabilities,
enterprises can make it easy to interact with the system thus driving employee productivity and
lead to further adoption of digitization efforts.
One study by IBM observes an average of 9% improvement in employee
productivity when Bots with
conversational interface capability are deployed on intranet extending internal systems to
voice and
chat.
Using Natural Language Processing (NLP) + Cognitive Search + Generative AI to automate routine tasks can decrease operational expenses, freeing up resources to focus on more critical tasks. According to a study by Accenture, AI can lead to cost savings of up to 25% in business operations. It optimizes and automates asset management and maintenance to improve operational performance.
Integrating IBM Watson Assistant + IBM Watson Discovery + ChatGPT with IBM Maximo bots can be useful in providing quick answers to common questions. This can reduce the workload on Maximo users, providing self-service options.
Our ChatGPT like Maximo chatbot can aid in verifying the accuracy of Maximo data through instantaneous validation and error detection. This feature can avert errors and diminish the requirement for manual data entry.
Key Differentiators of Our Field Service Bot for Maximo with ChatGPT-like Capabilities
Security & Compliance
Streebo’s Field Service bot leverages the authentication and authorization mechanism of Maximo. This ensures that all security rules stay “as is” and only the right folks with correct access control get to access the underlying system. Our Bot is powered by IBM and RedHat software thus ensuring top encrypted libraries and giving our customers a secure and scalable solution. Also, all information transmitted between GPT, and our solution is encrypted and masked, ensuring that all data, not just sensitive data, is kept secure.
Technology & Domain Expertise
In collaboration with leading technology partners, Streebo leverages cutting-edge technology to deploy highly intelligent pre-trained bots. Our bots are specifically designed to emulate complex business processes that are closely specific to company field services.
Omnichannel
Streebo’s Field Service Bot for Maximo uses the leading NLP engine and can extend the Maximo interface to web and mobile chat clients seamlessly. Further it supports most of the common messaging platforms such as Microsoft Teams, HCL Sametime and Slack. Lastly it supports voice channels such as Phone, Google Home and Alexa thus allowing hassle-free voice interaction with Maximo.
Flexible Deployment Models
Streebo’ Conversational interface for Maximo can be deployed either on-premise where your Maximo system is hosted. Alternatively, you can also put the single tenant solution in a private Cloud, as we support IBM Cloud, Microsoft Azure,AWS and Google Cloud Platform
Access to Unstructured Data
Large amounts of unstructured data can be organised and categorised with the help of the data classification feature of our ChatGPT-powered chatbots for Field Services. With the use of cutting-edge classification, clustering, embedding, and generative AI technology, our field service bots explore unstructured data. This can make it easier to determine the nature and urgency of each issue and direct it to the proper division for resolution. This can result in quicker reaction times, greater efficiency, and better service.
Pre-Built Data Pipes for AI/ML model for
Enterprise Systems including Maximo
Streebo’s Field Services Bot for Maximo can be integrated with multiple third-party and enterprise backend systems such as SAP, Salesforce, ServiceNow, Workday, ERPs, and CRMs.
Email Support
Using Watson + ChatGPT, our manufacturing bots are now more adaptable. This has enabled our manufacturing virtual assistants to support email communication, which has been a significant breakthrough in the virtual assistant industry. As a result of this advancement, our manufacturing bots can generate human-like emails and effectively manage backend integrations to support transactions.
Multi-language Support
Our Conversational AI technology is designed to assist manufacturing field services in over 38 languages, both in chat and voice interfaces. This feature ensures efficient comprehension of requests from users with varying dialects and accents. Consequently, employees can promptly retrieve pertinent information from Maximo using virtual assistants in their preferred language.
Voice Support from GPT
Using Watson and ChatGPT in Maximo bots, we leverage advanced voice technologies, including Whisper(beta) from Open.AI and Speech-To-Text (STT) technologies to provide voice support. Whisper leverages AI-powered voice technology to help manufacturing companies in receiving prompt virtual assistance over voice. STT technology provides real-time transcription services that analyze conversations for specific keywords, ensuring accurate and complete information is gathered during each interaction.
99% Accuracy
Our field service AI Bot for Maximo, which is integrated with Watson and ChatGPT, is trained on accuracy rate of up to 99% (*BII= Number of correctly answered questions/Number of relevant questions asked). We continuously train our chatbots using concepts like RLHF (Reinforcement Learning with Human Feedback) from AI/ML to maintain this high level of accuracy. This level of precision significantly reduces the requirement for manual intervention, resulting in enhanced overall efficiency and performance.
Pricing Options
MVP (Minimum Viable Product) virtual assistant
includes :
- 3 transactional use cases
- 1 backend integrations
- 50 FAQ’s
- Channels – Web, Mobile App, 1 Social media channel such as WhatsApp, Facebook Messenger
Capex Option
You can choose to buy the Bot solution.
Opex Option
You can choose to Subscribe to tour Bot solution for a fixed monthly charge.
Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.Final Words
All in all, integrating Watson and ChatGPT with IBM Maximo can improve efficiency, accuracy,
cost savings, and data analytics. Our team of experienced professionals possess extensive
knowledge and are committed to offering tailored solutions that accurately meet the requirements
and expectations of our clients.
Disclaimer: ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The Author has used the term “ChatGPT with IBM Maximo” to convey the idea of a ChatGPT kind of Bot, but for IBM Maximo.
So, what are you waiting for?
Change the game on your field service applications by extending your Maximo systems to voice and chat with Streebo’s pre-trained Bot for Maximo.Schedule your demo today!!
