Reshaping the landscape in Hospitality

According to a recent Deloitte study, in the past few years, the hospitality industry has been subject to more disruption than ever before, with events such as global conflict, natural disasters, travel restrictions and most recently a worldwide pandemic altering the way people think about their travel plans. This disruption has made it even more vital for Transportation, Hospitality & Services companies to keep up with rapid developments in customer service; from multi-channel engagement to loyalty rewards and personalized experiences, companies need to find ways to stay ahead in order to remain competitive in increasingly saturated markets. Equally important is the ability of businesses to ensure staff are equipped to deliver a consistent and engaging customer experience no matter where or how customers interact. Fixing problems efficiently is critical in promoting a positive experience and cementing customer loyalty.

Considerations like response time, an empathetic approach, and resourcefulness can give guests the sense that their issues are valued and being handled with care. Surveys have found that when a problem is addressed quickly, customers are 40% more likely to promote the property organically to others. Hotels have put considerable effort over the years into perfecting solutions to guest-facing problems. Now, thanks to advances in technology like Artificial Intelligence powered Bots, those processes can be refined further and optimized for maximum efficiency. Ultimately, this will result in better experiences for customers and heightened customer loyalty for hotels.

Next-gen guest experience in Hospitality – The Cognitive Automation

Technology such as Conversational AI has changed the hospitality industry by providing guests with more immediate and tailored experiences, requiring hotels to shift their focus from providing a consistently high-touch experience to balancing it with delivering instantaneous utility. Doing this requires a thoughtful approach and efforts to weave together people and technology powered by insights. Guests have come to expect exceptional service from hotels but also demand that their needs are met quickly. To meet these expectations, the industry must constantly adjust its strategies and adopt new technologies, understanding modern customer behavior and trends in order to win and retain guest preference.

The application of cognitive automation enabled by Conversational AI in hotels and hospitality is an exciting development that has the potential to transform the entire industry. Utilizing AI and cognitive technologies, intelligent bots can be trained to replicate certain human actions and judgments, allowing hotels to automate repeatable tasks and free up their frontline team to engage in more high-value activities that machines cannot carry out.

For example, booking rooms could be made easier with the aid of automated processes while freeing up front desk agents to focus on reaching out to guests arriving at a hotel and making sure they have everything they require. This could drastically improve efficiency as well as the guest experience.

Streebo’s highly advanced COGS (Cognitive Assistants) for Hotels & Hospitality Industry are now integrated with GPT giving it ChatGPT kind of capabilities

Streebo, a conversational AI company specializes in building chatbots and virtual assistants by leveraging the latest in NLP technology. Our bots leverage advanced NLP engines, such as IBM Watson, Google Dialogflow from GCP, and Amazon Lex from AWS. We have now integrated our bots also with the latest GPT 3.5 series language models from Open.AI, thus providing them with a unique level of conversational ability. The power of NLP (Natural Language Processing) algorithms allows these bots to accurately parse customer (hotel guest) queries in real time and respond accordingly.

Furthermore, they have been developed with impressive context-switching capabilities to deal with more complicated topics, such as providing answers to questions that may require managing multiple dialogue elements. This ensures our chatbots know when they should transition between different conversation topics or topics seamlessly, making them an ideal candidate for complex tasks. Streebo’s bots are Trained until 99% Accurate and are pre-integrated with a wide variety of Hospitality Industry Software and Portals, backend systems, ERP systems among others.

Operations that our highly advanced COGS (Cognitive Assistants) for Hotels provide and support

Cognitive engagement is an increasingly powerful tool for meeting customer needs. By harnessing the power of intelligent agents and avatars to personalize services, businesses are quickly recognizing the value of making smarter, more relevant recommendations that enhance customer experiences. In the hospitality space, smart, intelligent digital assistants can help with mundane tasks such as food delivery, parcel receipt, and check-in, making them run more efficiently while also delivering a pleasant experience.

Our latest series of Streebots are powered by GPT 3.5 platform and provide for the Hotels & Hospitality Industry the following operations

General FAQs

Hotel Locator

Fetch Services in Details

Cost estimates & comparison

Create an account

Manage your booking

Customer Support and query resolution

Search the hotel location via the
booking ID or city

Check-in facility

Payment Transactions

Admin module to approve the
check-in request

Feedbacks and reviews

Offers and Promotions

Feedbacks and reviews

In addition to these operations,

Our Smart, Virtual Assistants specifically designed for Hotels, also provides personalized recommendations specifically with respect to the individual customer based on the booking history. This has been proven to improve customer satisfaction and increase repetitive guests.

Key Business Benefits these cutting-edge ChatGPT-like advanced, cutting-edge Bots for Hospitality Industry provide

Increased Enquiries & Revenue
Our Smart Bots designed for the Hospitality Industry can reside on existing digital properties as well as multiple digital channels such as WhatsApp, Facebook Messenger, Instagram, Signals, and SMS, among others to easily bring inquiries for their business to generate leads and remarkably increase the conversion rate by 12%.

No Language Barrier
These bleeding-edge Hospitality Bots of Streebo remove the language barrier for guests and travelers from across the world, as these bots provide support for 38+ languages on chat as well as a voice interface, gaining more preference.

Personalize marketing to Upsell
Streebo’s AI-Powered, Smart, Hospitality Bots provide a 99% Bot Intelligence Index (BII). As a result, it can help to upsell services with suggestions on bookings by gathering a history of booking for a particular customer based on information and analysis of chat. This helps in the retention of customers.

Effortless Booking Process
Streebo’s super smart, AI-powered hospitality cognitive assistants, reduces the need for intervention of Hotel staff, which in turn fastens the booking process and check-ins/check-outs. Our advanced GPT 3.5-powered Virtual assistants can provide customer service and assistance to guests at all times, improving the guest experience.

Better customer engagement
Streebo’s savvy Bots for hospitality, can provide guests with real-time information about hotel amenities, local events, and activities, nearby attractions, and more, improving customer engagement and satisfaction.

Saves Cost
Having a superior, cutting-edge, Virtual Assistant for Hotel’s booking services, restaurant reservations, check-in approvals, room service, spa appointments, and customer support can help businesses to save on labor costs for operations and improve overall efficiency.

Rewards on Booking
Also, huge savings on operations costs as a result of these advanced, cutting-edge Streebots allow Businesses to give rewards on booking for customers and simply build a loyal and returning customer base.

What Sets Streebo Apart & Confident to get you Guaranteed Success with its Bleeding-Edge Hospitality Bots?

Streebo stands out from the competition with its latest, revolutionary ChatGPT-like bots for hotels and the Hospitality Services industry. Let’s break down the features that make Streebo’s chatbot solution so unique.

Built-in Domain Intelligence
Streebo’s team holds deep domain knowledge deploying highly intelligent pre-trained Hospitality Virtual Assistants that can emulate the business processes of various Hotel Chains. This gives hotel guests a more personalized experience as the virtual assistants are able to understand customer requests quickly and accurately.

Omni-Channel Experience
Another key feature of Streebo’s ChatGPT like advanced, AI-powered Hospitality Bot Solution, is its omnichannel experience. Streebo’s Hospitality chatbot can be deployed across social media channels such as Facebook Messenger, WhatsApp, WeChat, Skype, and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Additionally, our intelligent, Hotel bots can be deployed to existing digital properties such as websites and mobile apps. This ensures that guests have access to the same level of service no matter which channel they use to contact their hotels.

Data Security & Compliance
Streebots are powered by technology from leading companies like IBM Watson, Google Dialogflow, and Amazon Lex from AWS. As a result, Data Security and Compliance are two key areas where they are clear winners. Essentially, these Bots for Hotels, use state-of-the-art encryption technologies from companies like IBM, Google, and AWS to ensure customer data remains secure at all times and comply with applicable regulations while operating in multiple countries.

Guaranteed Adoption
Businesses such as hotels and hospitality businesses have been struggling when it comes to adopting chatbots due to various challenges, such as lack of technical knowledge, understanding of customer needs, etc. However, with Streebo’s bleeding-edge Hospitality Bot solution, businesses can now overcome those challenges quickly & efficiently.

Guaranteed Bot Intelligence Index (BII) of 99%
Streebo’s intelligent, Bots for Hotels & Hospitality industry comes with a Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked). This high accuracy effectively reduces any manual intervention on the part of the hotel’s staff, thus improving overall efficiency and performance. Additionally, it provides guests with accurate answers to their queries quickly and easily, allowing them to get the right information they need in no time.

Easy Integration with Backends
Another noteworthy feature of Streebo’s GPT 3.5 powered Hospitality Bots is that it comes with the ability to integrate with a wide variety of Hospitality and Hoteling Software and Portals, backend systems and ERP systems among others. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.

Advanced Chat Analytics
Streebo’s Bot analytics dashboard is designed specifically to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions and can be adapted accordingly to give relevant responses as well as aid business decisions making processes. It enables hospitality businesses to keep track of guests’ behavior patterns as well as understand their specific needs so that they can tweak their services accordingly.

Lower TCO
Streebo’s advanced, Bot solution makes it a cost-effective solution for hotels looking to integrate bots into their customer service operations without incurring high costs.

Inbuilt Live Agent Support
Streebo’s Hospitality Bots also come with inbuilt live agent support, which allows guests to get help from a real person if they cannot find what they are looking for by engaging with the bot. Hotel prospects and guests can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.

Multi-Lingual Support
Another feature that sets Streebo’s advanced Hospitality Virtual Assistant apart from other chatbots is its multi-lingual support which allows guests coming from multiple countries to communicate with it in multiple languages, including English, Spanish, French and Chinese and 38+ languages. This makes it easier for hotels to cater to customers who do not speak English or have limited proficiency in English.

Supports Voice & Chat
Streebo’s Hospitality super-smart, Bots also support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication. Users can even switch back and forth between voice and text-based conversations within the same conversation thread, adding an extra layer of convenience for customers who may want to use both modes of communication during certain interactions.

Secured
All customer data collected by Streebo’s GPT 3.5 powered Bots for Hotels is securely stored on its servers which ensures that any personal or confidential information shared by customers remains safe at all times. This helps hotels provide peace of mind to their guests while interacting with the bot, knowing their data is protected against unauthorized access or misuse at all times.

Customization
Streebo’s cutting-edge, GPT 3.5 powered Hotel and Hospitality Services Bots offer hotels an unparalleled level of customization that allows them to tailor their chatbot experience specific to their needs and preferences. This level of customization allows hotels to create unique experiences for customers that are tailored specifically for their target audience – something that is essential for any organization looking to attract new customers or retain existing ones in today’s highly competitive marketplace.

Pricing Option

MVP Bot includes: .specer

3 transaction used cases

1 backend integrations

50 FAQ’s

Channels – Web, Mobile App. 1 Secial media channel
such as WhatsApp, Facebook Messenger SMS. et.al

Learn More

Capex Option
You can choose to buy the product with an upfront amount

Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront
setup fee

Pay Per Usage
This is a conversation-based subscription
and is tied to the number of conversations &
messages the bot handles. Thus, you only
pay if the Bot is getting used and is actually
deflecting calls.

Final Food for Thought for Hospitality Leaders! The Growth Mindset!

Recent studies indicate that the developing trend of leveraging conversational AI solutions can greatly reduce costs, improve customer service satisfaction levels, and automate up to 80% of routine conversations with customers. However, the Hospitality Industry remains one of the most customer-driven industries in the world and is ever reliant on the latest digital technologies. As it stands, the adoption problems of Bots are causing a major drag on its growth.

Recent statistics reveal that 78% of users are having difficulty with setup and customization, while 83% reported problems varying from complex workflows to user interfaces. If industry decision-makers want to keep up with the increasingly fast-paced market, quick action must be taken to address these issues in order to boost productivity and ensure customer satisfaction. Streebo’s revolutionary bots for Hotels and the Hospitality industry are transforming the way hotels interact with their guests by providing an unprecedented level of accuracy and customization while reducing costs associated with app development and energy consumption. So, if you’re looking for ways to stay ahead of the competition, then Streebo’s revolutionary ChatGPT type bots are just what you need.

So, what are you waiting for?

Make a visit to our bot store and book a demo today to preview the library of entire Smart Solutions.

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