Transformation of Government Services with Cutting-Edge AI-driven Solutions
In today’s fast-paced world, people find it challenging to visit government offices in person to
access services such as tax filing, passport registration, and more. Recognizing the
need for
efficient communication and prompt dissemination of accurate information, government agencies have
embarked on a transformative path by embracing conversational interfaces. These interfaces,
deployed
on different social media platforms, offer uninterrupted service availability, functioning
24/7.
By integrating these conversational interfaces, government agencies aim to enhance citizen engagement,
providing a faster and more convenient means of interaction. This approach not only
caters to the
demands of citizens in the digital age but also significantly improves satisfaction rates by
delivering real-time assistance and personalized support through accessible and user-friendly
platforms.
As per the findings of a survey conducted by Datareportal, governments are leveraging the global
presence of approximately 3.96 billion active social media users to improve
accessibility and optimize
the delivery of services through omnichannel chatbots.
According to the Government AI Agents/Chatbot Adoption Report, citizens are leveraging AI Agents/Chatbot to access a wide array of government services, such as tax inquiries (30% of interactions), passport applications (20% of interactions), social welfare support (15% of interactions), and permit/license renewals (10% of interactions). This adoption of AI Agents/Chatbot has led to substantial operational enhancements for governments.
According to the Government AI Agents/Chatbot Adoption Report, citizens are leveraging AI Agents/Chatbot to access a wide array of government services, such as tax inquiries (30% of interactions), passport applications (20% of interactions), social welfare support (15% of interactions), and permit/license renewals (10% of interactions). This adoption of AI Agents/Chatbot has led to substantial operational enhancements for governments.
More Power to Citizens: Entry of Generative AI and LLMs
The advent of Generative AI provides powerful and innovative methods for communication, synthesis, and
production of authentic text and multimedia materials. Leveraging generative artificial
intelligence
(GAI) & advanced LLMs, state and local governments can explore the possibilities of
advanced AI Agents/Chatbot solutions that engage citizens in natural language, promptly and accurately addressing their
inquiries.
By training a AI Agents/Chatbot on comprehensive datasets sourced from state databases, including tax
regulations, public utilities, healthcare services, licensing prerequisites, and other pertinent
information, governments can maximize the full potential of new-gen interactive platforms
that offer
informative and context-aware responses to citizen queries.
Streebo’s Conversational Interfaces powered by Leading LLMs and Generative AI Technologies
The field of conversational AI solutions is undergoing a transformative revolution with the emergence
of various LLMs and generative AI technologies. However, it is important to recognize that
one-size-fits-all solutions are not suitable for every organization. That’s why Streebo’s advanced AI Agents/Chatbot architecture offers organizations the flexibility to choose the LLM or AI technology that
aligns best with their specific requirements. Our cutting-edge conversational AI solution, powered by
leading AI technologies like GPT on Microsoft Azure, Watson X, AWS SageMaker, and Google
PaLM, takes
advantage of the latest advancements. Additionally, open-source repositories such as
HuggingFace,
Cohere and more contribute to this innovative wave by providing a wide range of features
and valuable
insights.
Our AI-powered government AI Agents/Chatbot utilize cutting-edge natural language processing (NLP) engines such
as IBM Watson, Google DialogFlow, Amazon LEX, Microsoft Azure’s CLU, Copilot, Power Virtual Agents, and Meta from Wit.AI
leveraging
enterprise-grade cloud platforms like AWS, IBM Cloud, GCP, and Azure. They are further
enhanced with
machine learning (ML) techniques and deep learning frameworks. Our AI Agents/Chatbot undergo extensive training
on large datasets, enabling them to accurately and efficiently comprehend and respond to citizen
queries. To enhance their capabilities, they are integrated with advanced features like
sentiment
analysis, entity recognition, and intent detection, enabling them to better understand user needs
and
provide personalized assistance. With continuous learning and adaptation capabilities, our
AI-powered
government AI Agents/Chatbot evolve over time, ensuring optimal performance and citizens’ satisfaction.
Streebo’s pre-trained Government Virtual Assistants for Citizens are trained in the following use-cases
Instant Access to Public DataProvide citizens with quick access to a wide range of public data ensuring easy access to important information and resources.
Information about Citizen RightsDeliver accurate and up-to-date information about citizen rights, new policies, entitlements, protections, and legal frameworks.
Notification on Policy ChangesPlay a proactive role in notifying citizens about policy changes, ensuring they stay informed and up to date with pertinent governmental initiatives.
Government Tax and Bill PaymentsFacilitate seamless and secure tax and bill payments effectively.
Government Information and ServicesProvide information on government programs, services (passport, visa, permits, license renewals), office locations, operating hours, required documents, and assisting with online submissions.
Citizen Feedback and Complaint HandlingGather feedback from citizens, handle common complaints, furnish pertinent details regarding grievance redressal processes, and guide individuals towards the relevant government departments for further assistance.
Check Eligibility Criteria for Grants and SubsidiesAid citizens in assessing their eligibility for grants and subsidies, providing valuable assistance regarding application procedures and necessary criteria.
Streebo’s Pre-Trained Voice & AI Agents/Chatbot for Government Services is Trained in the Following Operations
FAQs (Frequently Asked
Questions)
Issue Certificate
Office Locator
Request for Reports
Call Helpdesk
Query Resolution
Appointment Booking
Notification & Reminders
Generate Receipt
Feedbacks and Reviews
Track Appointment
Bill Payment & Transactions
Registration and Support for Water
Supply, Gas Connection, Electricity, Property Construction, Building Permit, etc.
Organizational Benefits of AI-driven Government AI Agents/Chatbot
Deloitte’s research revealed that citizens engaging with government AI Agents/Chatbot experienced a 4-5 times
reduction in issue resolution time compared to conventional channels. Furthermore, a study conducted
by Grand View Research predicts that the global market size for government AI Agents/Chatbot is estimated to
reach USD 1.25 billion by 2025 with generative AI, highlighting substantial growth in their adoption
within government sectors.
Increased Efficiency
The utilization of AI Agents/Chatbot can enhance the efficiency of government processes. For instance, the UK government’s AI Agents/Chatbot named “Amelia” successfully managed over 1 million citizen inquiries in its initial year, leading to a remarkable 98% decrease in processing time for these requests.
Enhanced Cash Flow
Government AI Agents/Chatbot can improve cash flow by streamlining payment processes. AI Agents/Chatbot can facilitate online transactions, enabling citizens to make payments for services or submit fees conveniently and securely. This reduces administrative overhead, accelerates payment processing, and improves overall cash flow for government agencies.
Cost Savings
By handling common inquiries and providing 24/7 support, AI Agents/Chatbot enable government agencies to optimize staffing levels and allocate resources more efficiently, resulting in substantial cost savings over time.
Key Differentiators of Our Government AI Agents/Chatbot for Citizens Powered by Leading NLPs, LLMs, and Generative AI Technologies.
Cutting-edge AI Technologies
Our AI Agents/Chatbot leverage the power of state-of-the-art AI technologies such as GPT, Watson X, AWS SageMaker, Google Gemini, and open-source models at HuggingFace enabling them to generate more sophisticated and contextually relevant responses.
Enhanced Conversational
Abilities
By utilizing the latest LLMs, and generative AI technologies, our government AI Agents/Chatbot can generate more coherent and contextually appropriate responses. They go beyond predefined templates and can simulate human-like conversations by providing personalized, context-aware answers, leading to a more engaging user experience.
Advanced NLPs
The transactional abilities of our government chatbot, powered by world-class NLPs such as IBM Watson, Microsoft Azure’s CLU, Copilot, Power Virtual Agents, Google Dialogflow, and Amazon LEX, allow citizens to perform a range of tasks seamlessly. They can conduct transactions, such as submitting applications, making payments, or requesting services, all through natural language interactions.
Multilingual Support
With 38+ languages support, our government virtual assistants can process and respond to user queries in various languages, enabling governments to engage with a broader range of citizens.
Compliance with Security and Privacy Standards
Given the sensitivity of government data, our AI Agents/Chatbot prioritize the security and compliance of all processed data to ensure its confidentiality and integrity.
Integration with Government
Systems
Our government AI Agents/Chatbot can integrate with various government systems, databases, and information repositories, enabling them to access and retrieve relevant information in real-time. They can provide personalized services, facilitate transactions, and guide users through government processes seamlessly.
Multi-Modal Capabilities
Our government virtual assistants have the capability to accommodate various modes of interaction, such as text-based messaging, voice-based commands, and even visual inputs. They possess the ability to process and comprehend images, videos, and documents.
Access to Unstructured Data
Our government AI Agents/Chatbot possess the ability to gather pertinent data from various unorganized sources like emails, news articles, social media posts, logs, and public forums. Through the utilization of natural language understanding, these AI Agents/Chatbot can examine and extract valuable insights from these unstructured sources. This empowers them to offer a broader perspective on public sentiment, emerging matters, and public concerns.
Voice Support
Our conversational interfaces have the capability to facilitate voice-enabled interactions, enabling users to engage with them through spoken language. Instead of typing, users have the convenience of speaking their queries or commands, which is particularly advantageous for citizens with limited typing skills or a preference for voice-based communication. Moreover, voice support proves beneficial for individuals with visual impairments.
Advanced Multi-channel Support
Our AI Agents/Chatbot are designed to seamlessly operate across multiple channels, including websites, social media platforms, and mobile applications. This ensures that citizens can access government services and engage with the AI Agents/Chatbot through their preferred communication channels.
Pre-Integrated with Backends
Our pre-trained citizen self-service Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
In-built Live Agent Support
Our AI-powered government Bot includes live agent support for seamless assistance, allowing citizens to switch between the AI Agents/Chatbot and real agents without disruption, ensuring prompt and effective responses to their queries.
Continuous Learning and
Improvement
Government AI Agents/Chatbot powered by leading NLP and AI technologies are designed to learn from user interactions and improve over time. They can leverage machine learning algorithms to analyze user feedback, identify patterns, and enhance their performance through iterative updates and training.
Pricing Options
Capex OptionYou can choose to buy the product with an upfront amount.
Opex OptionYou can choose to Subscribe to the MVP Bot for a fixed monthly charge.
Pay Per UsageThis is a conversation-based subscription and is tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.
Engage, Explore, Secure!
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our solution.
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technology can enhance your operations and security.
Take the next step in advancing your Government Services today!
