Introduction – An Opportunity for Healthcare Pharmacy

This article discusses the recent shift in user behavior and how it presents an opportunity for healthcare pharmacies to boost revenue and cut costs. Additionally, it explores the potential benefits of using emerging AI technology, specifically in the fields of Natural Language Processing and Generative AI, with platforms such as GPT 3.5 from OpenAI to automate dealer interactions. The article also introduces an advanced AI solution that incorporates top NLPs, including IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents, and GPT from OpenAI. By combining these leading AI providers, clients can create a powerful solution that leverages the shift in user behavior while effectively managing dealer interactions.

The behavioral shift

The Healthcare & Pharmaceutical Industries were severely impacted by the Covid-19 pandemic. The demand for healthcare products experienced unprecedented fluctuations, and patient & dealer communication channels shifted from in-person to digital or over the phone. Pharmacies are facing challenges in keeping up with the surge in call volume as adding more resources to the call center is not a scalable solution. Moreover, users now prefer to communicate through social messaging platforms such as Facebook Messenger, WhatsApp, Email, and SMS, rather than just web or mobile channels. A PwC survey found that 80% of consumers and dealers are more likely to purchase from a business that has a strong social media presence and 45% of consumers use social media to research health information. Additionally, 40% use social media to find healthcare providers and pharmacy dealers. With the increasing global usage of social media, pharmacy companies have a significant opportunity to leverage these platforms for customer service and increase their market share.

How Pharmacy Industry can leverage Artificial Intelligence and Bot Technology?

The implementation of Artificial Intelligence (AI) and Bot technology in the Pharmacy industry has the potential to yield significant benefits. This includes enhancing the customer (dealer) experience, streamlining operations, and reducing costs. By automating routine tasks such as prescription refills, AI and Bot technology can free up pharmacy staff to focus on more complex responsibilities.

According to a study conducted by Capgemini, incorporating AI in pharmacies can lead to a reduction of operational costs by as much as 25%. Furthermore, personalizing dealer interactions using AI and Bot technology can improve customer satisfaction and foster greater loyalty. With the assistance of 24/7 customer support provided by AI Bots for Pharmacy, dealers can enjoy improved accessibility and convenience.

Overall, AI and Bot technology can have a profound impact on the Pharmacy industry, providing benefits ranging from cost reduction to better dealer experiences. By leveraging these cutting-edge technologies, pharmacy companies can remain competitive and deliver exceptional care to their dealers.

Enter the latest GPT 3.5 Platform:

The GPT-3.5 is a robust natural language processing system created by OpenAI, featuring the most advanced language model available to date. Utilizing the GPT-3.5 platform and language model provides several benefits, as ChatGPT has undergone extensive training on a vast amount of data, giving it a broad knowledge base that is especially advantageous in the healthcare domain. This enables the chatbot to offer patients a comprehensive range of health-related information.

Furthermore, ChatGPT has the capability to learn from new data and adjust to changing circumstances, resulting in increased accuracy and better responses as the chatbot is used more frequently. This adaptability feature makes it ideal for building chatbots for pharmacies. Overall, constructing a healthcare chatbot using the GPT-3.5 platform and language model can offer dealers a more conversational and intuitive experience, enhance efficiency for healthcare providers, and provide access to a vast knowledge base.

Streebo’s advanced Bots for Healthcare Pharmacy are now integrated with GPT giving it ChatGPT kind of capabilities:

Streebo is a conversational AI company that specializes in developing chatbots and virtual assistants using the latest NLP technology. By leveraging advanced NLP engines such as IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents, and Wit.ai, our bots are capable of accurately interpreting and responding to customer queries in real-time. In our most recent release, we have integrated GPT 3.5 series language models and APIs from Open.AI to create ChatGPT-like solutions specifically for the Healthcare Pharmacy Industry. These bots are designed to have human-like conversational abilities and impressive context-switching capabilities, allowing them to seamlessly transition between different conversation topics, even with complex tasks.

Streebo’s bots are trained until they reach 99% accuracy and pre-integrated for dealer use cases, making them ideal for pharmacy business operations. They can seamlessly integrate with a wide variety of enterprise backends and ERP systems, such as SAP, JD Edwards, Oracle, as well as customer relationship management systems like Salesforce or SugarCRM. Additionally, their virtual agents for dealer assistance can make pharmacy services easily accessible through various communication channels like Facebook Messenger, WhatsApp, WeChat, Instagram, SMS, and even email. Furthermore, they can handle voice channels such as IVR, Amazon Alexa, and Google Home.

Our Bot for Healthcare Pharmacy supports below operations:

Cognitive engagement is an increasingly powerful tool for meeting dealers’ needs. By leveraging the power of smart virtual assistants to personalize service for pharmacy businesses. The healthcare industry is now recognizing the value of making the system smarter, and tailor-made to care for an individual dealer in order to enhance their experience. Smart bots in the healthcare pharmacy space can help with mundane tasks making them run more efficiently while delivering a seamless experience.

Our latest series of Streebots is powered by the GPT 3.5 platform and are pre-trained for the following pharmacy operations:

Review Product Catalog

Place Order

Checkout Functionality

Shopping Cart management

Order Tracking

Returns

Complaint Management

Profile Management

Commission Tracking

FAQs

Key Business Benefits of these ChatGPT powered Bots for Healthcare Pharmacy Dealers:

In a survey conducted by Accenture, 69% of users said they would prefer to interact with a bot rather than a human for quick customer service tasks.

Hence rolling out AI-Powered Pharmacy Conversational Interface across channels will result in the following benefits:

Increased Revenue
Our Omnichannel Pharmacy Bots increase the presence of business across communication channels and get more orders. The Bot sends timely reminders to refill the medicines increasing repeat orders and hence increasing the overall revenue.

Enhanced Dealer Service
Each dealer gets a personalized experience with 24X7 instant support from AI powered virtual assistant on their preferred communication channel certainly improves dealer satisfaction & service.

Improved Efficiency
AI Bots for pharmacies can streamline the medicines ordering process, providing dealers with immediate assistance and information. This can reduce the time & effort and operational human errors.

Reduced Cost
Streebo chatbot for healthcare pharmacies can reduce the cost of dealer service by automating routine tasks and answering common questions. This can free up staff time and reduce support expenses and reduces the load on the call center.

What keeps Streebo Ahead to get you Guaranteed Success with its Pharmacy Bots?

Streebo stands out from the competition with its latest, ChatGPT-like bots for Pharmacy. Let’s break down the features that make Streebo’s chatbot solution so unique.

In-Built Domain Intelligence
Streebo holds deep domain knowledge in healthcare deploying highly intelligent pre-trained conversational interfaces that can emulate the operations of pharmacy dealer service.

Email Bots
The ChatGPT Bot for Pharmacy can now generate very human-like emails and thus service dealers over this channel as well. Our Email Bots can answer common FAQs and manage transactions that require backend integration.

Easy Integration
Our Healthcare Pharmacy Conversational Interface comes with the ability to integrate with most of the ERP systems such as SAP, JD Edwards, Oracle, or customer relationship management systems such as Salesforce or SugarCRM in use. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.

Data Security & Compliance
Streebots are powered by technology from leading companies like IBM Watson, Google Dialogflow, Amazon Lex from AWS and Microsoft CLU, Copilot, Power Virtual Agents. As a result, Data Security and Compliance are two key areas where they are clear winners. In order to ensure customers that their data remains secure at all times and comply with applicable regulations to operate in multiple countries, these Chatbots for Pharmacy use state-of-the-art encryption technologies from companies like IBM, Google, and AWS. Data exchanged with GPT is encrypted thus protecting enterprise data at all times.

Access Unstructured Data
AI Chatbots for Pharmacy can now tap into unstructured information silos with Powerful Classification, Clustering, Embedding and Generative AI technology available in the GPT platform. They are integrated with GPT and can leverage this powerful capability to bring the right information to the concerned person or pharmacy staff at the right time. This may include Web Pages, Order Information, Orders, Documents and other unstructured information such as logs and emails to fetch and provide relevant information to the end user.

Advanced Chat Analytics
Streebo’s Bot analytics dashboard is designed specifically to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions and can be adapted accordingly to give relevant responses as well as aid business decisions making processes. It enables pharmacy businesses to keep track of dealers’ behavior patterns as well as understand their specific needs so that they can tweak their services accordingly.

Guaranteed Adoption
Pharmacy businesses have been struggling when it comes to adopting chatbots due to various challenges, such as lack of technical knowledge, understanding of dealer needs, etc. However, with Streebo’s Bot Solution, businesses can now overcome those challenges quickly & efficiently.

Lower Maintenance
Streebo’s advanced, bot solution makes it a cost-effective solution for pharmacies looking to integrate bots into their dealer service operations without incurring high costs.

Inbuilt Live Agent Support
Streebo’s Pharmacy Virtual Assistant also comes with inbuilt live agent support, which allows dealers to get help from a real person if they cannot find what they are looking for by engaging with the bot. Users can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.

Multi-Lingual Support
Streebo’s Virtual Assistant for Pharmacy is multi-lingual which allows potential patients to communicate with it in multiple languages, including English, Spanish, French, Chinese and 38+ languages. This makes it easier for businesses to cater to potential dealers who do not speak English or have limited proficiency in English.

Voice & Chat Support
Our Smart Bot provides support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.

Voice Enabled Bots
STT, or Speech To Text technology, is a real-time transcription service that can scan conversations for keywords to help ensure the correct information is collected from each call. Streebots can seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI. It also leverages other Speech-To-Text technologies from IBM Watson, Google Dialogflow, Microsoft CLU, Copilot, Power Virtual Agents and Amazon Lex. This helps enable businesses to better understand their dealers and respond quickly with virtual support. With the help of this modern technology, faster response time can be achieved and it leads to an improved business-dealer relationship and CSI rating. Thus, Whisper in particular and STT technology, in general, is an incredibly valuable asset for modern pharmacies that seek growth in the coming future.

Customization
Businesses looking to attract new dealers or retain existing ones in today’s highly competitive marketplace to create unique experiences. Streebo’s GPT 3.5 powered Pharmacy Bots can offer a tailored experience that allows businesses to make their chatbot experience specific to their use cases and operations.

Open Standards
Streebo Bots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. The customer or partner can take over the internal enhancement and maintenance of the bots at any point.

Pricing Model

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to our Bot solution for a fixed monthly charge.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.

The Conclusion

Streebo AI Chatbots for Pharmacy provide a personalized, real-time experience to users, answering their questions and providing them with information about medicines and pharmacy services. With the help of ChatGPT powered bot, routine dealer service tasks such as order management, returns & replacements and answering common questions can be automated. Pharmacy providers can reduce dealer support expenses and free up staff time, allowing them to focus on more complex tasks.

Chatbots can also provide valuable data on dealer interactions and preferences, which can be used to optimize operations and improve productivity. By deploying chatbots for dealer support, pharmacies can differentiate themselves from competitors and provide a more innovative and streamlined patient experience. According to a report by Gartner, by 2023, 70% of users will interact with conversational platforms such as chatbots on a daily basis, generating more than $8 billion in cost savings.

So, if you’re looking for ways to stay ahead of the competition, then Streebo’s revolutionary ChatGPT powered bots are just what you need.

Schedule your personalized demo today!