Artificial Intelligence Powered Employee
Self-Service HR Chatbot
Smart Bots for Human Resource (HR), IT, Operations & Support
This article describes how businesses can leverage the latest AI technologies like Natural Language Processing and Generative AI with platforms like GPT 3.5 from Open.AI to automate employee interactions. Furthermore, an advanced AI solution is presented powered by leading NLPs such as IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and now GPT from Open.AI – Clients can use a combination of any of the leading AI providers to deliver a powerful solution that will allow them to both to take advantage of the user-behavioral shift (i.e increase revenue & reduced cost) yet manage their employee interaction.
Increasing Use of Messaging
Platforms for Business
Before the Coronavirus pandemic, companies have long relied on traditional call centers to meet employee service needs. Now, those centralized, human-intensive operations may no longer be a best practice. On the other hand, with the traditional channels, the employee has to wait for support which hampers operational efficiency. The inter-employee communication is shifting to asynchronous messaging channels such as Google Chat, MS Teams, Slack, Email and SMS.
According to a survey by RingCentral, 70% of workers use messaging apps for work-related communications. In addition, 60% of workers say that messaging apps help them communicate with colleagues more quickly and easily. In this shift lays an opportunity for organizations to improve their employee experience while reducing operational costs.
How HR, IT & Operation Heads can leverage Artificial
Intelligence and Bot Technology?
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users and is becoming the major market driver.
As stated earlier, messaging apps are now in vogue and companies that will open up these asynchronous messaging channels for & employee interaction by leveraging NLP & AI will stand to gain market share, improve user experience and decrease employee interaction costs.
Businesses have to deal with operational and employee queries on a large scale. Keeping a communications manual presents the issues of inefficiency, delayed response to employees, and loss of time and money in the process. With the ability to automate conversations around employee support, AI chatbots can be a game-changer. Employee Support Chatbots and multi-channel integrations, businesses can meet their employees’ expectations by resorting to a new and improved way of interacting. An AI chatbot for HR, IT & Operations can scale up and automate operations with better efficiency.
Enter ChatGPT:
As a language model, ChatGPT from Open.AI can be extremely helpful in developing an employee chatbot because it can provide natural language processing capabilities to the chatbot. This means that the chatbot can better understand and respond to employee inquiries, reducing the need for human intervention. With its ability to generate coherent and contextually relevant responses, ChatGPT has paved the way for more advanced AI chatbots. The improved NLP capabilities of models like ChatGPT have led to more accurate and effective chatbot interactions. Chatbots can better understand user intent, generate appropriate responses, and provide more personalized assistance.
ChatGPT can be a valuable tool in developing an employee chatbot that is more intelligent, intuitive, and effective in responding to employee needs. At Streebo, we are focused on the continuous development of AI chatbots, improving their accuracy, effectiveness, and user experience.
Streebo’s AI Bots for HR, IT & Operations are now
integrated with GPT giving it ChatGPT
kind of capabilities:
Streebo is a conversational AI company that specializes in developing chatbots and virtual assistants using bleeding-edge NLP technology. The bots that we build are powered by advanced NLP engines like IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and Wit.ai from Meta. These engines enable our bots to accurately understand and interpret employee queries in real-time, providing swift and accurate responses.
Our latest release includes the integration of GPT 3.5 series language models and APIs from Open.AI. This integration has enabled us to develop ChatGPT-like solutions specifically for HR, IT & Operations. By leveraging these advanced technologies, we have been able to create chatbots that possess a unique level of human-like conversational ability, providing an enhanced user experience for the industry’s stakeholders.
Our Employee Assistance Chatbots are equipped with advanced context-switching capabilities, allowing them to handle complex topics with ease. These chatbots can provide answers to questions that require managing multiple dialogue elements seamlessly, ensuring a smooth transition between different conversation topics. This unique feature makes our chatbots an ideal choice for complex employee tasks, where the ability to manage multiple topics in a single conversation is crucial.
Streebo’s bots (Streebots) are trained until they reach 99% accuracy and are pre-integrated for employee service use cases with respect to business operations. These Bots for Employee Support can seamlessly integrate with a wide variety of 3rd party enterprise backend systems such as ERP & CRM software, SAP, Salesforce, ServiceNow, Workday among others. Also, our virtual agents can make employee services accessible to a wide variety of communication channels such as Google Chat, MS Teams, Slack, Email and SMS. It can write human-like responses over email. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home.
Our Bot for Employee Personal Wellbeing
supports below operations:
Businesses are recognizing the value of personalized cognitive engagement to meet employees’ needs. Smart virtual assistants are being leveraged to provide customized services for HR, IT & Operations. By making the employees’ system smarter and tailor-made to care for individual employees, their overall experience can be greatly enhanced. Smart bots can also streamline mundane tasks, resulting in more efficient operations and a seamless experience for employees.
Our latest series of Streebots are powered by GPT 3.5 platform and are pre-trained for following employee support operations:
Our latest series of Streebots are powered by GPT 3.5 platform and are pre-trained for following employee support operations:
- Leave Management
- Work Allocation Management
- Review / Approve / Rate Completed Work
- TimeSheet
- Reporting – Work Status
- Travel Management
- Expense Reimbursement Management
- Employee Directory
- Manage Documents – Salary Slips, Company Policy
- Change Address, Personal Profile
- Employee Assistance System (EAS) – Raise / Track / Approve Ticket
- Central Learning Repository (CLR) – Search / Review / Download
How can the HR Team optimize processes using an AI powered Chatbot Assistant?
Digitize and automate your hiring process. It can transform mundane recruitment processes into an interactive and conversational experience. This can interact with candidates and helps them fill out applications. The HR chatbot also records past conversations, maps them and derives detailed reports and analytics to help the HR team make informed decisions. It saves all the time, manual labor and money involved in shortlisting, tracking and following up with the enlisted candidates
Streamline the employee onboarding process and increase HR efficiency with the help of the HR Virtual Assistant. Process all employee onboarding information including photographs, certificates, and other documents, through a conversational interface. Handover the important but repetitive process of onboarding an employee to a Virtual Assistant
Addressing employee complaints promptly and fairly is vital if you wish to increase employee retention and establish a happy working environment. A virtual assistant is your HR department’s ideal partner to easily resolve the most common complaints about discrepancies in salary, leave balance, and working hours among others.
To surf through a sea of information amongst a host of files is tiring. To approach HR for the smallest information can be considered obtrusive and irritating. Make this process simpler by deploying a Virtual HR Assistant. The Virtual Assistant can process queries and fetch information from the database in milliseconds helping employees with their queries.
Manage your employee’s holiday leaves, personal leaves or sick leaves and ensure the smooth performance of the operations. An automated system can keep track of the leave and eliminate the need for the back and forth of emails for leave approvals, moreover, requests and approvals can be managed by a few clicks.
The traditional process of self-assessment and review is outdated. Let the friendly Virtual Assistant be a medium between the employee and the reviewer. It will act as a tool that provides instant access to feedback, tracks performance improvement and pinpoints areas of improvement.
Key Business Benefits that Streebo’s cutting-edge Bots
designed specifically for Finance Enterprises offer:
24/7 Support
ChatGPT-powered bots for employees can provide support and assistance around the clock, regardless of their location or time zone. According to a study by Forrester, 60% of US adults use chatbots for customer support outside of regular business hours.
Cost Savings
By automating routine tasks, employee support chatbots can help reduce labor costs and increase operational efficiency. According to a study by Deloitte, chatbots can reduce HR costs by up to 30%.
Cost Savings
By automating routine tasks, employee support chatbots can help reduce labor costs and increase operational efficiency. According to a study by Deloitte, chatbots can reduce HR costs by up to 30%.
Improved Employee Experience
Chatbots can provide personalized support and assistance to employees, enhancing their overall experience with the organization. According to a study by Oracle, 80% of HR professionals believe that chatbots can improve the employee experience.
Massive Call Reduction
Chatbot is preloaded with HR, IT & Operations' most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues.
How Streebo assures you Guaranteed Success with its HR, IT & Operations Bots for employees?
Streebo stands out from the competition with its latest, ChatGPT-like bots for HR, IT & Operations. Let’s break down the features that make Streebo's chatbot solution so unique.
Built-in Domain Intelligence
Streebo has extensive experience in deploying highly intelligent pre-trained HR, IT & Operations Bots that can effectively emulate various employee support operations. By leveraging this deep domain knowledge, Streebo can develop virtual assistants that provide employees with a more personalized experience. These virtual assistants are equipped with advanced capabilities that enable them to quickly and accurately understand employee requests, resulting in a more efficient and effective interaction.
Omni-Channel Presence
Streebo’s Employee Virtual Assistant can be deployed across social media channels such as Google Chat, MS Teams, Slack, Email and SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Additionally, our intelligent, HR, IT & Operations Conversational Interface can be deployed to existing digital properties such as websites and mobile apps. It can also be deployed on email service to give human-like responses over email.
Access Unstructured Data
AI Chatbots for HR, IT & Operations can now access previously untapped sources of information using advanced classification, clustering, embedding, and generative AI technology available in the GPT platform. By utilizing this powerful capability, they can effectively deliver relevant information to the appropriate person or staff in a timely manner. This includes a wide range of unstructured data such as web pages, service tickets, documents, logs, and emails, which can be mined to extract and provide relevant information to the end user.
Data Security & Compliance
Streebo Bots for Employee Personal Wellbeing are equipped with cutting-edge technology from industry leaders such as IBM Watson, Google Dialogflow, and Amazon Lex from AWS and Microsoft CLU, Copilot, Power Virtual Agents providing clients with an unparalleled level of data security and compliance. To ensure compliance with regulations in various countries, these chatbots employ state-of-the-art encryption technologies from IBM, Google, and AWS. All data exchanged with GPT is encrypted, providing a robust shield to protect enterprise data at all times. As a result, our customers can be confident that their data is secure and that their organization is fully compliant with relevant regulations.
Guaranteed Adoption
Businesses have been struggling when it comes to adopting chatbots due to various challenges, such as lack of technical knowledge, understanding of employee needs, etc. However, with Streebo’s Employee Virtual Assistant, businesses can now overcome those challenges quickly & efficiently.
Advance Training
Streebo’s AI Chatbots for Employees are trained continually until they reach 99% accuracy*. (*Accuracy= No. of questions answered correctly/No. of relevant questions asked). This improves overall efficiency and performance as the highly accurate bots reduce manual intervention.
Easy Integration
Employee Support Conversational Interface comes with the ability to integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.
Advanced Chat Analytics
Streebo’s bot analytics dashboard captures and presents valuable system data, metrics, preferences, and trends. This dashboard enables businesses to monitor user interactions, analyze behavior patterns, and understand employees' specific needs. By leveraging this information, companies can adapt their services and tailor responses to deliver relevant information to users. Additionally, the analytics dashboard aids in making informed business decisions based on the gathered data, which can be used to refine existing processes or develop new strategies to improve performance.
Lower TCO
Streebo’s advanced bot solution makes it a cost-effective solution for HR, IT & Operations looking to integrate bots into their employee service operations without incurring high costs.
Inbuilt Live Agent Support
Streebo’s Employee Virtual Assistant also comes with inbuilt live agent support, which allows employees to get help from a real person if they cannot find what they are looking for by engaging with the bot. Employees can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.
Multi-Lingual Support
Streebo’s Employee Service Chatbot is multi-lingual which allows employees to communicate with it in multiple languages, including English, Spanish, French, Chinese and 38+ languages. This makes it easier for businesses to cater to employees who do not speak English or have limited proficiency in English.
Voice & Chat Support
Our Smart Bot provides support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.
Voice Enabled Bots
Streebots offer advanced speech-to-text (STT) technology, a real-time transcription service that can identify keywords in conversations, ensuring accurate information is collected from each call. These chatbots can seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI, and leverage other STT technologies from IBM Watson, Google Dialogflow, and Amazon Lex. The integration of STT technology enables businesses to better understand their employees and quickly respond with virtual support, resulting in faster response times, improved business-employee relationships, and higher employee satisfaction.
Email Bots
The ChatGPT Bot for Employee Assistance can now generate very human-like emails and thus service employees over this channel as well. Our Email Bots can answer common FAQs and manage transactions that require backend integration.
Customization
Employers looking to attract new talent or retain existing ones in today’s highly competitive marketplace to create unique experiences for employees. Streebo's GPT 3.5 powered Bots can offer a tailored experience that allows businesses to make their chatbot experience specific to their use cases and operations.
Open Standards
Streebo Bots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. The customer or partner can take over the internal enhancement and maintenance of the bots at any point.
Pricing Model
Capex
Option
You can choose to buythe MVP Bot.
Opex
Option
You can choose to Subscribe to tour Bot solution for a
fixed monthly charge
Pay Per
Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.
Conclusion
Businesses should deploy chatbots for employee assistance as they provide a range of benefits that can significantly enhance organizational efficiency and productivity. Chatbots can help employees quickly access the information they need to perform their job functions, reducing the time and resources required to complete tasks. They can also aid in automating routine inquiries, freeing up staff to focus on more complex or high-priority issues. Furthermore, chatbots can provide personalized assistance to employees, improving their overall user experience and engagement with company resources. Finally, chatbots can help streamline communication between departments, facilitate knowledge sharing, and increase collaboration among team members. Overall, deploying chatbots for employees is a wise investment that can help companies enhance their operations and deliver value to their stakeholders.
Disclaimer: ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The Author has used the term “ChatGPT for HR” to convey the idea of a ChatGPT kind of Bot, but for HR.
Make a visit to our demo store to preview the library of entire Smart, cloud-ready solutions
Book your demo today!!
