Smart AI Bots for
AI Chatbots will help in reshaping the future of Manufacturing providers
Field Service in the Manufacturing Providers
AI Chatbots will help in reshaping the future of Manufacturing providers
Unleashing New Possibilities for Manufacturing Field Service Providers
The article starts with the talk of significant transformation in the mode of customer
interaction with the
manufacturing companies. In this change, lays an opportunity for manufacturing industries to
enhance the productivity of
their field service agents and increase their outreach. The article further explores how
utilization of advanced
artificial technology such as NLP and Generative AI can automate and streamline business
processes.
The latter part of article advances a unique solution that comprises the powerful NLP
capabilities from industry leading
NLP providers such as IBM Watson, Google DialogFlow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents, and Open.AI’s
GPT. The proposed one-shot
solution is a perfect virtual companion that enhances customer satisfaction and gives traction
to the business by
improving operational efficiency.
Tectonic shift of Customers
Social media has transformed the way customers and manufacturing field service agents interact
and collaborate. Now
customers are spending more time on social media. According to a report by Smart Insights, the
average person spends 2
hours and 24 minutes per day on social media. Leaving conventional methods, now they are
more inclined towards social
media platforms like Facebook, Twitter and many others to connect with manufacturing field
service agents and receive
real time updates on their service requests.
Today, smart customers can track the status of their service requests and communicate directly with field service agents, which can lead to inculcating sense of trust and confidence. Moreover, by leveraging self-service support documents, video tutorials and troubleshooting guides on social media, both the customers and field service agents are staying up to date on the latest industry trends and best practices.
Today, smart customers can track the status of their service requests and communicate directly with field service agents, which can lead to inculcating sense of trust and confidence. Moreover, by leveraging self-service support documents, video tutorials and troubleshooting guides on social media, both the customers and field service agents are staying up to date on the latest industry trends and best practices.
Given that social media has evolved into a vital channel for businesses to connect with and
engage customers,
Hootsuite’s survey revealed that 64% of customers now anticipate a company’s response to social
media messages within an
hour, while 85% expect to receive a response within the same day.
Consequently, manufacturing companies must be equipped to interact effectively with customers on social media in order to meet their expectations and improve overall customer experiences. However, relying on an expanded workforce to handle all social media channels is not a sustainable solution. Therefore, automation has emerged as an indispensable tool for manufacturing companies to remain relevant to their customers.
Consequently, manufacturing companies must be equipped to interact effectively with customers on social media in order to meet their expectations and improve overall customer experiences. However, relying on an expanded workforce to handle all social media channels is not a sustainable solution. Therefore, automation has emerged as an indispensable tool for manufacturing companies to remain relevant to their customers.
Empowering Manufacturing Field Services Agents: Power of AI & Bot Technology
Advancements in Artificial Intelligence, NLP and Machine learning have revolutionized the way
manufacturing companies
operate. Manufacturing companies have harnessed the power of AI and Bot technology to elevate
customer satisfaction and
significantly enhance the efficacy of their field service agents.
By deploying AI-fueled manufacturing bots in field service operations, companies can automate
the execution of mundane
business functions such as scheduling appointments, issuing service reminders, and managing
inventory records with
greater proficiency. This frees up field service agents to concentrate on more complex tasks
that require greater
expertise, such as troubleshooting and repairs. AI bots have the potential to provide customers
with fast and simple
access to information and assistance, enabling them to resolve basic issues without needing
human assistance.
Arrival of GPT in Changing Landscape: A Game Changer
The emergence of the GPT platform by Open.AI has a transformative impact on the manufacturing
field service sector,
revolutionizing the way in which the industry operates. With advanced Generative AI, ChatGPT, a
powerful language
processing tool, is endowed with the unique ability to understand and generate written text that
closely resembles human
speech. This outstanding feature underscores the tool’s exceptional ability to comprehend
natural language.
With the deployment of this cutting-edge technology, manufacturing companies can harness
messaging apps to optimize and
automate their operations, and effectively engage with their customers across diverse
communication channels while
offering variety of field services and enhancing the field service agents’ productivity. With
the ability to automate
conversations, delivery and maintenance service support, ChatGPT powered field service chatbots
can be a game-changer in
the manufacturing industry.
Now, let’s explore how Streebot can assist manufacturing companies in achieving this goal
Now, let’s explore how Streebot can assist manufacturing companies in achieving this goal
Streebo’s GPT Powered Conversational AI Solution for Manufacturing Field Services
Being a premier digital transformation and AI company, Streebo has created a number of
pre-trained voice, chat, and
email bots that are supported by top-tier NLP engines like IBM Watson, Amazon Lex from AWS,
Microsoft CLU, Copilot, Power Virtual Agents, Google Dialog
Flow from GCP, and Wit.AI from Meta. We’ve expanded our offerings in the recent release by
integrating with Open.AI’s
GPT Platform. With this new addition, our smart bots have become immensely powerful and
intelligent.
With the help of cutting-edge NLP engines, we were initially able to provide customers with a
hassle-free experience,
but with a small number of fixed responses. But with the addition of ChatGPT, we have elevated
the quality of our
premium chatbots. They can now produce text responses that are dynamic and have human-like
comprehension. Also, they can
now answer a wider range of questions from simple factual to more complex ones seamlessly.
Leveraging the latest
advancements in generative AI technology, our sophisticated, and advance Streebots provide a
superior customer
experience across multiple channels. The highly intelligent bots for manufacturing companies can
seamlessly integrate
with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP,
ServiceNow, Workday,
ServiceNow etc. offer a consistent and accurate delivery of valuable information with an
accuracy rate of up to 99%.
Our manufacturing field service bots come with advance context-switching capabilities, and omnichannel presence on asynchronous messaging platforms like Facebook, Google Chat, WhatsApp, SMS and voice-enabled platforms like Google Home, Amazon Alexa and now Email as well. Using GPT in manufacturing, our highly intuitive chatbots provide ease of access to customers and promote a self-serve approach on the platforms, the customers are most active. On top of providing greater convenience for customers, these AI-powered technology solutions can also deliver extensive ROI for organizations that deploy it due to higher customer satisfaction and retention.
Our manufacturing field service bots come with advance context-switching capabilities, and omnichannel presence on asynchronous messaging platforms like Facebook, Google Chat, WhatsApp, SMS and voice-enabled platforms like Google Home, Amazon Alexa and now Email as well. Using GPT in manufacturing, our highly intuitive chatbots provide ease of access to customers and promote a self-serve approach on the platforms, the customers are most active. On top of providing greater convenience for customers, these AI-powered technology solutions can also deliver extensive ROI for organizations that deploy it due to higher customer satisfaction and retention.
Our Pre-trained Virtual Assistant is trained in the following operations for Field Service in Manufacturing Industry
FAQs
Payment Transactions
Add/Remove Agent
Update Profile
Order Management
Document Upload
Worklist Management
e-Signature
Prioritize Tasks
Add Notes
Location Tracking
Notification & Reminders
Inventory Records
Media Upload
Business Benefits
According to IBM, using chatbots can help businesses reduce their customer service costs by as
much as 30%. Chatbots are
expected to save businesses 2.5 billion hours and $8 billion in the next two
years.
A recent Deloitte study highlighted a 17% jump in sales within the existing customer base when field agent productivity went up by 3 basis points.
A recent Deloitte study highlighted a 17% jump in sales within the existing customer base when field agent productivity went up by 3 basis points.
Our ChatGPT-like manufacturing chatbot for field services helps in improving overall
customer service. An extended
presence on versatile social media platforms results in more orders and a loyal customer
base that increases revenue.
As the AI chatbot handles agents’ queries and saves on query resolution time & effort –
this, in turn, improves overall
efficiency and decreases the cost of a call center. Our client can differentiate their
services and gain a competitive
advantage. Chatbots and multi-channels integrations can help businesses improve their
productivity by resorting to a new
and improved way of interacting with their field agents.
Customer support departments in manufacturing industries are flooded with calls and
inquiries about how to use a
product, quality complaints, delivery delays, etc. Manufacturing field service chatbots
help manufacturers to distribute
work efficiently which ultimately reduces the burden of the support team. This keep the
business reputation intact and
uplift the client experience.
The Manufacturing Field Service Virtual Assistant provides an instant response to the
agent queries on the channel of
their choice and helps to prioritize their work with a seamless user interface on the
field making it easy to accomplish
tasks on time and improve their productivity.
Resounding Revenue
Our ChatGPT-like manufacturing chatbot for field services helps in improving overall customer service. An extended presence on versatile social media platforms results in more orders and a loyal customer base that increases revenue.
Key differentiators
In collaboration with leading technology partners, Streebo leverages cutting-edge
technology to deploy highly
intelligent pre-trained agent-facing bots. Our bots are specifically designed to emulate
complex business processes that
are closely specific to manufacturing company field services.
This ensures that customers receive prompt responses on their preferred platform,
enhancing their overall experience. Our Smart Virtual Assistant for field services
extends agent support across messaging channels such as MS Teams, Google Chat, Sametime,
WhatsApp, Facebook, SMS, and Email among others. They can even handle voice channels
such as IVR. Bots can even be deployed to existing digital properties such as the
website and mobile App.
By using ChatGPT for manufacturing field service bots, our virtual assistants have
increased their adaptability to support email communication as well, which has proven to
be a major game-changer in the virtual assistant industry. With this development, our
bots can now generate emails that interact like human beings. They effectively manage
the backend integrations to support transactions. In our quest for unmatched customer
satisfaction, this marks a crucial turning point.
Streebo’s Field Services Bot comes pre-integrated with a wide variety of 3rd party
backend systems (ERPs, CRMs) systems and enterprise backends such as SAP, Salesforce,
ServiceNow, Workday among others. As a result, there is no need for manual configuration
or integration of backends or third-party systems, saving valuable resources and time.
Large amounts of unstructured data, such as customer inquiries and complaints, can be
organised and categorised with the help of the data classification feature of our
ChatGPT-powered chatbots for Field service agents. With the use of cutting-edge
classification, clustering, embedding, and generative AI technology, our field service
bots for agents can explore unstructured data. This can make it easier for agents to
determine the nature and urgency of each issue and direct it to the proper division for
resolution. By using numerous unstructured data sources, such as web pages, customer
reviews, logs, and emails, this can result in quicker reaction times, greater
efficiency, and better customer service.
Our bots incorporate cutting-edge technologies in voice such as Whisper(beta) from
Open.AI and Speech-To-Text technologies from IBM Watson, Google Dialog flow and Amazon
Lex. Whisper is an AI-based voice platform that enables insurance companies to gain a
better understanding of their customers and provide timely virtual support. STT
technology offers real-time transcription services that analyze conversations for
specific keywords, ensuring accurate and complete information is collected during each
call. This results in superior customer experience, with customers receiving prompt and
precise responses to their queries. The quicker response times foster better
relationships between manufacturing companies and their clients, which leads to
increased loyalty and profitability.
Streebo’s Pre-Trained Conversational Interface for Manufacturing can be deployed
on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform. Our
GPT powered field service bots give flexibility to businesses for choosing the most
suitable engagement model for their agent-customer interactions.
Our AI Bot for field service agents, integrated with ChatGPT, boasts an outstanding
accuracy rate of up to 99% (*BII= No. of questions answered correctly/No. of relevant
questions asked). We remain committed to ongoing training of our chatbots to achieve the
highest level of accuracy. This impressive level of accuracy significantly reduces the
need for agents to intervene manually in simple routine tasks, thereby enhancing overall
efficiency and performance. Moreover, it empowers customers to get the precise
information they need promptly, providing them with accurate responses to their
inquiries.
Our Conversational AI solution for manufacturing field agents provides support to 38+
languages on chat as well as voice interface. This ensures quick understanding of
customer requests coming in different dialects and accents. The field service agents can
prioritize tasks and respond promptly. Moreover, customers can give genuine feedback in
the language they are most comfortable with. This helps manufacturing companies to get
valuable insights and trends to improve their services.
Our solution makes use of cutting-edge NLP engines like IBM Watson, Google Dialog,
Microsoft CLU, Copilot, Power Virtual Agents, and Amazon Lex to make sure that all processed data is secure and
compliant. Also, all information transmitted between GPT, and our solution is encrypted
and masked, ensuring that all data, not just sensitive data, is kept secure.
Our ChatGPT integrated field service agent chatbot comes with an integrated feature for
live agent support. This feature provides users with immediate assistance if they are
unable to find a solution by interacting with the bot. Customers can easily switch from
chatbots to human operators, ensuring their inquiries are handled promptly and
effectively.
