IBM Watson & Generative AI-Powered Chatbot for National Investment Promotion Agency transformed their Property Acquisition Lifecycle Management System.

KNOW OUR CLIENT

Our client is a premier government agency focused on strategic economic planning and promoting the country as a leading investment destination. Acting as a one-stop-shop for foreign investors, the agency provides investment facilitation, business matchmaking, and regulatory guidance across sectors such as manufacturing, finance, ICT, healthcare, tourism, and education. Through its collaboration with the Ministry of Foreign Affairs and seven global representative offices, the agency facilitates business growth and expansion for international investors.

OUR CLIENT’S BUSINESS CHALLENGE

The client faced several operational hurdles that impacted their efficiency in managing property acquisition applications:

Streamlined Application Process

Needed a user-friendly, multi-channel system for property acquisition applications.
Document Management

Required a solution to streamline KYC document submission and verification.
Payment Integration

Sought a secure and convenient payment system for processing application fees.
Enhanced User Experience

Aimed for a responsive, multi-channel user interface to boost engagement.
Advanced Search Capabilities

Needed extensive search functionality to retrieve accurate information quickly.

These challenges required an innovative, robust solution to improve operational efficiency, security, and user experience.

THE SOLUTION PROPOSED AND LEVERAGED

To address these challenges, we, in collaboration with IBM, proposed an advanced AI-powered virtual assistant solution leveraging IBM Watson Assistant and Generative AI.

This powerful combination provided a cognitive chatbot capable of understanding complex inquiries, generating accurate responses, and streamlining the property acquisition process. The solution was further enhanced with integrations such as IBM FileNet, WebSphere Process Server, and WebSphere Automation to ensure seamless functionality and reliability.

IBM Watson Assistant

Watson Assistant served as the core of the chatbot, providing natural language understanding and real-time responses. With the assistant’s cognitive capabilities, the chatbot could handle complex queries, guide users through the application process, and support document submission. This minimized the need for human intervention and significantly improved response accuracy and speed..

Generative AI

Generative AI augmented Watson’s abilities, enabling the chatbot to craft personalized responses based on contextual understanding. By generating dynamic responses and handling diverse queries, the AI created a more interactive and personalized user experience, adapting to each user’s unique needs.

IBM FileNet

This robust content management solution streamlined document handling, storage, and retrieval, ensuring regulatory compliance and smooth document verification processes for KYC submissions.

IBM WebSphere Process Server

By automating workflow management, WebSphere Process Server enabled seamless process orchestration across the property acquisition lifecycle. It integrated various departments’ workflows, simplifying the management of applications from start to finish.

IBM WebSphere Automation

To ensure operational efficiency, WebSphere Automation provided proactive monitoring, real-time issue resolution, and insights into system performance. This minimized downtime, optimized user experience, and reduced operational costs.