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Enhance your Customer Experience with Streebo AI Powered Omnichannel Solution for Logistics & Delivery Services Schedule a demo
Streebo AI Powered Omnichannel Solution for Logistics & Delivery Services
Enhance your Customer Experience with Streebo AI Powered Omnichannel Solution for Logistics & Delivery Services Schedule a demo
Overview
The Logistics & Delivery Services Industry has gone through a disruption during the pandemic. Digital Services in these industries have widely adopted Web and Mobile Apps, which are proven channels to interact with customers. Consumer behavior has changed as they are spending most of their time in front of screens and using asynchronous messaging channels. A recent Tech crunch study points out a 40% surge in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain market share and generate net new revenue from these social media channels.
AI Powered Omni-channel Logistics & Delivery Services Solution
To Create a Customer Centric Logistics & Delivery Experience
Emerging Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies have now opened up new possibilities for business-customer interaction. The Logistics & Delivery Services Industry is sweeping across various digital platforms. By leveraging this opportunity, Streebo has tried to resolve the key business challenges in the Digital Logistics & Delivery Services Industry. With the use of the advanced technologies from its partners IBM, Google and Amazon. Streebo Omnichannel Solutions allows extending the digital properties across widely-used Voice Channels like Google Home, Amazon Alexa, Siri and Chat Channels like WhatsApp, Facebook Messenger, WeChat, Instagram, Google Chat in order to revolutionize the Customer journey.
Emerging Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies have now opened up new possibilities for business-customer interaction. The Logistics & Delivery Services Industry is sweeping across various digital platforms. By leveraging this opportunity, Streebo has tried to resolve the key business challenges in the Digital Logistics & Delivery Services Industry. With the use of the advanced technologies from its partners IBM, Google and Amazon. Streebo Omnichannel Solutions allows extending the digital properties across widely-used Voice Channels like Google Home, Amazon Alexa, Siri and Chat Channels like WhatsApp, Facebook Messenger, WeChat, Instagram, Google Chat in order to revolutionize the Customer journey.
fig 1. Logical Architecture of Streebo’s Pre-Packaged Omni-Channel Solution
Streebo’s Pre-Packaged Omni-Channel Solution for Digital Logistics & Delivery Services
Streebo has rolled out a pre-packaged, ready-to-use Omnichannel Logistics & Delivery Services Solution (COTS) to elevate and improve your customer experience. Powered by Streebo’s Digital Experience Accelerator (DXA) and Streebo’s (low-code no-code) App Builder, the single code base solution can be managed by both IT as well as Non-IT Team members. The Point-and-click Interface feature in the App Builder allows integration of these solutions with the desired backend system. Leveraging AI and leading Natural Language Processing (NLP) Platforms such as IBM Watson, Google Dialogflow and Amazon Lex and related APIs allows easy extension of the Web & Mobile Application.
It allows customers to interact with Logistics Services Providers from the popular messaging platforms of their choice including WhatsApp, Facebook Messenger, Google Chat, SMS, Telegram, Viber, Instagram and Signal along with voice channels like Google Home, Amazon Alexa and Siri among others. The Digital Solution for Logistics & Delivery Services can be seamlessly integrated with enterprise backends of Logistics Platforms.
The Digital Logistics & Delivery Services Solution is Pre-loaded with the below Key Modules
FAQs
Real-time Shipment Tracking
Sign up or Register
Update Profile
Quote Generation
Change Request
Shipping Conditions
Provide Feedback
Make Payment
Reviews with Media Upload
Schedule Delivery
Return/Cancel Order
Wallet
Complaints with Form
Business Benefits
Hence adopting AI-Powered Smart Logistics Solutions for Customers across channels will result in the following benefits:
Advanced Customer SupportMultilingual Logistics Solution removes the language barrier while catering to multiple geographies with local language support for 38+ languages on chat as well as voice interface which gains more preference.
Improved Customer SatisfactionOmnichannel Logistics Solutions for Customers provides real-time shipment tracking with round-the-clock customer assistance on the channel of their choice. This significantly increases customer satisfaction and customer retention rates.
Increased RevenueWith its Omnichannel presence, Logistics & Delivery Services Solutions helps in increasing the overall customer base, resulting in increased revenue. Our client can differentiate their services and gain a competitive advantage.
Decreased CostThe customer queries will be handled via AI Conversational Interface itself and which saves a huge query resolution time & effort – this, in turn, decreases the cost of a call center.
Logistics Solution for Customer extended on Web and Social Media Channels
Web Application
Mobile App
Key Features & Differentiators
Hence adopting AI-Powered Smart Logistics Solutions for Customers across channels will result in the following benefits:
In-Built Domain Intelligence Streebo with over a decade of experience deploys a Cognitive Intelligent Omnichannel Solution specific to Logistics & Delivery Services Industry that can emulate business processes for Logistics Service Providers and Online Logistics Platforms.
Omni-Channel PresenceStreebo’s Omnichannel Digital Solutions for Customers can be deployed across the Web, Mobile App and Social Media Channels including WhatsApp, Facebook Messenger, Google Chat, SMS, Signal, WeChat, Viber, and Telegram among others. This solution can further be deployed on Voice Channels like Google Home, Amazon Alexa, Siri and even IVR.
Role-based & Secure Access infrastructure from top technology providers such as IBM, Google and Amazon. Hence, they have tight security and scalable infrastructure in place.
Lower Maintenance As the Streebo Digital Logistics & Delivery Services Solution is built with a Single Code Base for all the Digital Assets– the application can be updated and deployed in one single click, thus saving the cost of managing individual applications across various platforms.
Flexible Deployment Options Streebo’s Digital Logistics Solution can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.
Pre-Integrated with BackendsStreebo’s Digital Solution for the Logistics & Delivery Services Industry comes in pre-integrated with backend systems such as SAP, ServiceNow, Oracle, CRM, ERP, etc.
Ease of Development & MaintenanceStreebo’s Logistics & Delivery Services Solution is built using a low code no code tooling thus, making it easy for both Line of Business and people in IT to assemble, integrate and manage the solution moving forward.
Flexible NLP SelectionStreebo’s AI Powered Logistics Solution is NLP Agnostic, be it IBM Watson Assistant, Google Dialogflow or Amazon Lex based on customer preference.
Advance AnalyticsStreebo’s Analytics Dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
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Our Pricing Model
Capex Option
You can choose to buy the Omnichannel Logistics & Delivery Services Solution.
Opex Option
You can choose to Subscribe to the Omnichannel Logistics & Delivery Services Solution at a monthly charge with no upfront setup fee.
Pay Per Usage
You can get the Conversational Interface “add-on” for your existing Web and Mobile App and simply Pay Per Usage for Voice and Chat Channels.
Are you looking to deliver a consistent customer experience?
Contact Streebo today and schedule an online demo with us
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