Introduction an Opportunity for Education Institutes and Universities

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In this article, we are going to discuss how the tectonic shift in the user base has created a huge opportunity for Education Institutes and Universities to increase their revenue and cut costs. Further, the article describes how companies can leverage the advancements in AI technology, particularly in the fields of Natural Language Processing and Generative AI with platforms like GPT 3.5 from Open.AI to automate end-user interactions. Later, a wholistic solution is presented powered by leading NLPs such as IBM Watson, Google Dialog, Amazon Lex and now GPT from Open.AI – Clients can use a combination of any of the leading AI providers to deliver a powerful solution that will allow them to both take advantage of the user-base shift (i.e increase revenue & improve employee satisfaction) yet manage their employees interaction costs.

The tectonic shift

We are living in a screen age where all of us use social media and spend most of our time on the most popular platforms like Facebook Messenger & WhatsApp for personal use and MS Teams, Slack & Google Chat for official purposes and it is growing day by day. A study by the Babson Survey Research Group found that 58.2% of faculty members in higher education use social media for professional purposes, such as communicating with students and collaborating with colleagues.

Most Universities and Colleges across the world largely rely on the web and mobile apps, which are proven channels to interact with students and faculties. But, as stated above the consumer (faculty) behavioral change (shift to asynchronous channels) is here to stay. Universities and Education Institutes that will recognize and respond to this change will stand to gain market share and generate net new revenue from these social media channels. But, appointing college staff on these social media channels would not be efficient and scalable. So how can universities address this issue?

How Education Institutes and Universities can leverage Artificial Intelligence and Bot Technology

Universities & Colleges can now leverage artificial intelligence (AI) and bot technology in various ways to enhance the learning experience, streamline administrative tasks, and improve efficiency. Some potential applications include

Teaching Assistance

AI-powered chatbots for university faculties can provide personalized teaching assistance tailored to their individual needs and interests. These chatbots can recommend resources, provide feedback, and answer questions, making teaching more efficient and effective.

Administrative Support

Bots for university faculty can automate administrative tasks such as scheduling, grading, and data entry, freeing up their time to focus on teaching and research.

Virtual Assistants

Chatbots for education institutes can provide on-demand support to faculty members, helping them with tasks such as finding resources, scheduling meetings, and answering questions.

How ChatGPT can add value?

With the latest GPT 3.5 Platform, ChatGPT enables it to simulate human-like conversation and provide on-demand support and personalized learning experiences to users naturally and intuitively. ChatGPT can provide personalized experiences, automation of administrative tasks, accessibility support, data collection and multilingual support. This can improve the overall staff experience, support faculty members and inform decision-making in educational institutions.

Transformation of Government Services with Cutting-Edge AI-driven Solutions

Streebo’s Smart COGS (Cognitive Assistants) for Universities & Education Industry are designed to give ChatGPT kind of experience

Streebo, a conversational AI company specializes in building chatbots and virtual assistants by utilizing cutting-edge NLP technology. Our bots leverage advanced NLP engines, such as IBM Watson, Google Dialogflow from GCP, Amazon Lex from AWS and Wit.AI from Meta. Considering the behavioral shift and upcoming market needs, we have now integrated our bots (Streebots) with GPT 3.5 series language models and APIs from Open.AI to create ChatGPT-like solutions for Education Industry, thus providing them with a unique level of conversational ability.

Our Bots (Streebots) have been developed with impressive context-switching capabilities to deal with more complicated topics considering university faculties’ use cases in mind. Our conversational AI answers questions that may require managing multiple dialogue elements. This ensures our chatbots know when they should transition between different conversation topics or topics seamlessly, making them an ideal candidate for complex tasks. These capabilities of a virtual assistant give a seamless and personalized experience to faculties and improve their engagement with the university system.

The power of NLP (Natural Language Processing) algorithms allows these bots to accurately parse user (University Faculty) queries in real time and respond accordingly. Streebo’s bots are 99% accurate and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow and Workday among others. Also, our virtual assistants can make University facilities accessible to a wide variety of communication channels such as Facebook Messenger, WhatsApp, MS Teams, Slack, Google Chat and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Faculties can converse with the virtual assistants via email as well.

Chatbot for Education Institute Faculties provides support for below operations

Conversational AI is an incredible tool for meeting the emerging needs of faculties and the education system. By leveraging the power of intelligent assistants to personalize university facilities. Education Industry is now recognizing the value of making the education systems prompt & smarter and customizing it to pay more attention to each and every faculty in order to enhance their experience, improve engagement and improve the college result.

Our latest series of Streebots are powered by GPT 3.5 platform and are pre-trained the following Universities & Education operations

Answer FAQs

Upload Notes

Apply for a Leave

Assign Proxy Lecture

Academic Calendar & Timetable

Download Student Report

Update Profile

Upload Assignments

Upload Lecture Schedule

Notifications and Reminders

Upload Result

Key Business Benefits of these cutting-edge ChatGPT Bots for Education Industry

According to a report by Juniper Research, chatbots are expected to save organizations over $8 billion annually by 2022, with the education sector among the top industries to benefit from cost savings.

Research published in the Journal of Educational Technology and Society found that us of chatbots/virtual assistants on social media by faculty members can lead to improved communication with students, greater engagement in learning, and more collaborative learning environments.

Hence rolling out AI-Powered University Bots across channels will result in the following benefits

Increased Engagement

The Omnichannel Smart Education Industry Bot is available 24X7 across Facebook Messenger, WhatsApp, MS Teams, Slack, Google Chat, Email and even SMS and is proven to increase engagement by an average of 47%.

Fastens Operations

Our GPT 3.5 platform powered Bots provide instant resolution of faculty queries related to academics and administration. This results in increased efficiency and fastens operations. This also helps improve employee satisfaction.

Reduced Workload

A pre-trained chatbot for universities can resolves queries for students and saves a huge amount of time for faculties that reduce their workload and allowing them to focus on more critical tasks.

Decreased Cost

As the chatbot handles faculty queries and saves on query resolution time & effort – this, in turn, results in massive call reduction and decreases the cost of a call center.

How Streebo Bots can Guarantee Success for Education Institutes and Universities?

Streebo stands out from the competition with its latest, revolutionary ChatGPT-like bots for Universities and Education Industry. Let’s break down the features that make Streebots so unique.

Built-in Domain Intelligence

Streebo’s team with over a decade of experience, holds deep domain knowledge deploying highly intelligent pre-trained Education Virtual Assistants that can emulate the business processes of various Universities & Colleges. This gives University Faculties a more personalized experience as the virtual assistants are able to understand their queries quickly and accurately.

Omni-Channel Experience

Streebo’s Universities Chatbot provides access to the university system across social media channels such as Facebook Messenger, WhatsApp, MS Teams, Slack, Google Chat, Email and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Additionally, our intelligent, University bots can be deployed to existing digital properties such as websites and mobile apps.

Data Security & Compliance

Our Bots are powered by IBM Watson, Google Dialogflow, and Amazon Lex from AWS. It makes them clear winners in Data Security and Compliance. In order to ensure customers that their data remains secure at all times and comply with applicable regulations, these Chatbots for Universities & Colleges, use state-of-the-art encryption technologies from companies like IBM, Google, and AWS. Data exchanged with GPT is encrypted thus protecting enterprise data at all times.

Access to Unstructured Data

With Powerful Classification, Clustering, Embedding and Generative AI technology available in the GPT platform now it is possible for Universities to tap into unstructured information silos as well. This includes Web Pages, Report Cards & Schedules and other unstructured information such as logs, and emails to find the relevant information to the end user. Streebo bots integrated with GPT can leverage this powerful capability and bring the right information to the concerned faculty or office staff at the right time.

Guaranteed Adoption

Universities and Education Industry have been struggling when it comes to adopting chatbots due to various challenges, such as lack of technical knowledge, understanding of upcoming faculty needs, etc. However, with Streebo’s cutting-edge Education Bot Solution, universities can now overcome those challenges quickly & efficiently.

Guaranteed Bot Intelligence Index (BII) of 99%

Streebo’s intelligent, Bots for Universities & Education Industry comes with a Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked). This high accuracy effectively reduces any manual intervention on the part of the University’s staff, thus improving overall efficiency and performance.

Seamless Integration with Backends

Another key feature of Streebo’s GPT 3.5 powered University and College Bots can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.

Advanced Chat Analytics

Streebo’s Bot analytics dashboard is designed specifically to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring faculty interactions and can be adapted accordingly to give relevant responses as well as aid business decisions making processes.

Lower TCO

Streebo’s Smart Bot solution makes it a cost-effective solution for Universities looking to integrate bots into their customer service & marketing operations without incurring high costs.

Inbuilt Live Agent Support

Streebo’s University Faculty Bots also come with inbuilt live agent support, which allows faculties to get help from a real person if they cannot find what they are looking for by engaging with the bot. University Faculties can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.

Multi-Lingual Support

Another feature that sets Streebo’s advanced College Virtual Assistant apart from other chatbots is its multi-lingual support which allows Faculties to communicate with it in multiple languages, including English, Spanish, French and Chinese and 38+ languages. This makes it easier for Universities to cater to Faculties who do not speak English or have limited proficiency in English.

Supports Voice & Chat

Streebo’s Smart Bots for Education also support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.

Voice Enables Assistance

STT, or Speech To Text technology, is a real-time transcription service that can scan conversations for keywords to help ensure the correct information is collected from each call. Streebots can seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI. It also leverages other Speech-To-Text technologies from IBM Watson, Google Dialogflow and Amazon Lex. This helps enable businesses to better understand their customers and respond quickly with virtual support. With the help of this modern technology, faster response time can be achieved and it leads to an improved business-customer relationship and CSI rating. Thus, Whisper in particular and STT technology in general is an incredibly valuable asset for modern colleges and universities that seek growth in the coming future.

Email Bots

In addition to supporting a variety of channels now our bots can support Email as a channel as well. Thanks to GPT we can now generate very human-like emails and thus service users over this channel. Our Email Bots can answer common FAQs and manage transactions that require backend integration. This is a game-changer.

Customization:

Something that is essential for any organization looking to attract new customers or retain existing ones in today’s highly competitive marketplace is to create unique experiences for users. Streebo’s GPT 3.5 powered University Bots can offer a tailored experience that allows education institutes to make their chatbot experience specific to their use cases and operations.

Open Standards

Streebo Bots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. The customer or partner can take over the internal enhancement and maintenance of the bots at any point.

Pricing Model

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to the our Bot solution for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.

Conclusion

In conclusion, AI and bots or virtual assistants can be valuable tools for education institutes and universities, but it’s important to leverage them in order to grow in the market and have a competitive advantage, considering the privacy and security of faculty data.

More Power to Citizens: Entry of Generative AI and LLMs

If Education organizations want to keep up with this increasingly fast-paced market, quick action must be taken to address these issues related to the adoption of these communication channels. Streebo’s Bots for Education Institutes are transforming the way Universities & Colleges interact with their Faculties by providing an incredible level of accuracy and customization. Overall, this article suggests that ChatGPT powered bots offer significant benefits to the education industry, including improved faculties and staff experience, cost savings, increased efficiency, scalability and personalization.

So, if you’re looking for ways to stay ahead of the competition, then Streebo’s revolutionary ChatGPT powered bots for universities are just what you need.

Disclaimer: ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The author has used the term “ChatGPT for University” to convey the idea of a ChatGPT kind of Bot, but for Universities.