The typical millennial
exchanges an average of 67
text messages per day.
exchanges an average of 67
text messages per day.
– Business Insider
Americans now spend
around 5X longer in
messaging apps each day
than on voice calls.
around 5X longer in
messaging apps each day
than on voice calls.
– Nielsen
WhatsApp and Facebook
Messenger alone carry 22
trillion messages per year.– Facebook
Messenger alone carry 22
trillion messages per year.
Chatbots use natural language recognition capabilities to understand user intent and respond to user queries. Now this NLP engine is the most important element (the brain) of a chatbot. NLP engines like Watson AI, have deep learning capabilities and learn from previous chat records and new experiences. Bots powered by Watson Assistant are AI infused and can interact with users in a very Human-like manner.