Chatbots: A New Imperative for Business Survival

Bots have taken the world by a storm and this technology is virtually changing everything around us. It has become imperative for all businesses, big or small to embed a full-fledged bot into their systems or atleast have a bot strategy planned for the near future. The technology advancements have overcome the traditional way of long lines of coding. The new low or no code tooling has simplified bot building and made it easy to penetrate the chatbot market. It is crucial to choose the right platform for your business as it plays a key role to decide the future!

The increasing use of messaging apps and time spent on social media has triggered the need for chatbots as businesses try to reach customers on their most preferred platform. Enterprises that have integrated bots and automated processes are reaping early mover benefits. Voice assistants like Amazon Alexa and Google Home have also revolutionized the market. A Juniper research stated that chatbots can save upto $8 billion per year across industries.