An Opportunity for Education Institutes
This article describes the student behavioural change that has happened in
which lays an opportunity for universities and education institutes to increase their
revenue and save on costs. It also covers how the education sector can leverage the
latest AI technologies like Natural Language Processing and Generative AI with platforms like
GPT from Open.AI to automate student and prospect interactions. Furthermore, an advanced AI
solution is presented powered by leading NLPs such as IBM Watson, Google Dialogflow, Amazon Lex,
Microsoft CLU, Copilot, Power Virtual Agents, Wit.ai from Meta and now GPT from Open.AI – Clients can use a
combination of any of the leading AI providers to deliver a powerful solution that will allow
them to both to take advantage of the student behavioural shift (i.e increase
customer acquisition, revenue & reduced cost) yet manage their prospect interaction.
The behavioral shift in students
During the pandemic, the education industry underwent significant changes. The
adoption of digital services, particularly web and mobile apps, has become widespread, allowing
for effective interaction with both students and prospects. As the education system shifted
entirely online, students also adjusted to this new mode of learning and began engaging
with it digitally. Messaging channels have become the preferred method of
communication for millennials, with a recent TechCrunch study indicating a 40% increase
in traffic on platforms such as Facebook Messenger, WhatsApp, Google Chat, and SMS.
Although offline schools and colleges have resumed operations following the pandemic, the shift
towards asynchronous communication channels is a persistent consumer behavioural change.
Education institutes that recognize and respond to this trend will benefit from increased market
share and generate new revenue from social media platforms.
What Marketeers can do to adapt and overcome the industry change?
The emergence of Artificial Intelligence (AI) and bot
technologies has opened up new possibilities for interacting with customers and prospects,
with Natural Language Processing (NLP) being the primary market driver.
Messaging apps have become increasingly popular, and organizations that leverage NLP & AI to
open up these asynchronous messaging channels for prospect interactions will benefit from
increased market share, improved customer experience, and reduced
customer interaction costs.
By adopting Chatbots and multi-channel integrations, institutes can meet
their students’ expectations and improve interaction in a new and improved way.
This results in increased efficiency throughout the education value chain. According to a recent
survey, 81% of universities agreed that Chatbots help to improve student
enrolment. Therefore, colleges and universities are eager to leverage the benefits
of AI to enhance their outreach program. Education Institutes are increasingly adopting
AI-powered educational chatbots to streamline their interactions with applicants and new or
existing students.
Finally, adding Chatbots to the university website can increase the average time spent by users on their web page, which has a direct effect on their SEO rankings. According to a recent Deloitte study, businesses improved their bounce rate by over 17% on average by deploying chatbots on their website.
Finally, adding Chatbots to the university website can increase the average time spent by users on their web page, which has a direct effect on their SEO rankings. According to a recent Deloitte study, businesses improved their bounce rate by over 17% on average by deploying chatbots on their website.
How ChatGPT can be an advantage?
ChatGPT, an AI language model from Open.AI, has made a significant
impact on the development of AI chatbots. It is a state-of-the-art language model that
has significantly advanced the field of natural language processing
(NLP), enabling it to interpret user input more accurately and respond in a
manner that feels more human-like.
The GPT Platform has the capability to generate a wide range of responses, making it a versatile tool for building a bot that can answer questions, provide guidance, and offer suggestions. Moreover, GPT can handle large volumes of requests, making it a great option for a university prospect bot that may receive a high volume of inquiries. GPT is also designed to learn and improve over time. As more students interact with the bot, it can become more accurate and helpful. At Streebo, we are committed to continuously developing AI chatbots, enhancing their accuracy, effectiveness, and user experience.
The GPT Platform has the capability to generate a wide range of responses, making it a versatile tool for building a bot that can answer questions, provide guidance, and offer suggestions. Moreover, GPT can handle large volumes of requests, making it a great option for a university prospect bot that may receive a high volume of inquiries. GPT is also designed to learn and improve over time. As more students interact with the bot, it can become more accurate and helpful. At Streebo, we are committed to continuously developing AI chatbots, enhancing their accuracy, effectiveness, and user experience.
Streebo’s Smart Bots for Universities & Education Industry are now integrated with GPT giving it ChatGPT kind of capabilities
Streebo, a conversational AI company specializes in
building chatbots and virtual assistants using state-of-the-art natural language
processing (NLP) technology. Our bots are built with advanced NLP engines,
including IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and Wit.ai, which allow them
to understand and respond to employee queries in real-time with
accuracy.
To cater to the changing behaviours of students, we have
integrated our bots, called Streebots, with the latest GPT series language models from Open.AI.
This gives our bots a unique level of conversational ability that is almost
human-like, providing an enhanced user experience for industry stakeholders. Streebots are
designed to handle complex topics and context-switching with ease, keeping in mind the
behavioural patterns of teenagers and students. This makes them an ideal choice
for universities seeking to improve student engagement and experience.
Our bots are highly accurate, with a 99% accuracy rate, and can seamlessly integrate with a variety of third-party enterprise backend systems such as SAP, Salesforce, and ServiceNow. Additionally, Streebots can be accessed through multiple communication channels such as Facebook Messenger, WhatsApp, WeChat, Instagram, SMS, email, and voice channels like IVR, Amazon Alexa, and Google Home.
Our bots are highly accurate, with a 99% accuracy rate, and can seamlessly integrate with a variety of third-party enterprise backend systems such as SAP, Salesforce, and ServiceNow. Additionally, Streebots can be accessed through multiple communication channels such as Facebook Messenger, WhatsApp, WeChat, Instagram, SMS, email, and voice channels like IVR, Amazon Alexa, and Google Home.
Our pre-trained Bot for University Prospects is trained in the following operations
Streebo Conversational AI presents an incredible opportunity
to address the prospect challenges by availing university facilities and providing prompt &
smart assistance to every potential student. The education industry has realized the value of
automating the marketing system to pay attention to each potential student’s
unique needs, enhancing their experience, improving engagement, and ultimately in customer
acquisition.
Our latest series of Streebots are powered by GPT platform and are pre-trained following Universities & Education Marketing operations:
- Answer FAQs
- Browse Courses
- Enroll in a Course
- Download Fees Structure
- Check Scholarship Eligibility
- Apply for Scholarship
- Pay Tuition Fee
- Enroll in Online Quiz / Test Series
- Exam Form Submission / Upload
- Academic Calendar & Timetable
- Apply for Membership – Library / Gym / Club
- Update Student Profile
- Download / Upload Assignments
- Download Lecture Notes / Lecture Schedule
- Provide Feedback and Complaints with Form
- Download Result
Key Business Benefits of these Smart Bots designed specifically for Universities’ Prospect:
By upgrading their systems with Streebo Smart Bot in
Universities & Education Institutes across channels like web, mobile, WhatsApp, FB messenger,
Google Chat and SMS, etc. our clients will witness benefits such as:
Increased Student Engagement
Millennials today don’t like waiting for too long. The Omnichannel
Bot across social media channels is available 24×7 and is proven to help increase
engagement.
Increased Conversion
Prospect to Student conversion ratio improves with the deployment
of a chatbot to manage conversations.
Decrease in Student-Interaction
Cost
As the chatbot handles student queries and saves on query
resolution time & effort – this, in turn, decreases the cost of a call center and
increases the productivity of university staff.
Increased Enrollment and
Revenue
Instant resolution of student queries related to a course, fastens
the decision to enroll in a course. This results in increased revenue.
Student Satisfaction &
Retention
A chatbot for university students instantly resolves queries and
suggests different ways of getting scholarships and financial aid. This results in
increased student satisfaction & retention.
Improved SEO
The bot can engage your students on your website thus increasing
your session time and reducing your bounce rate. This improves SEO page ranking and
improves lead-generation by an average of 17% thus even making your online ad
spending more effective.
How Streebo Bots give an edge to Universities to achieve Guaranteed Success
Streebo stands out from the competition with its latest, revolutionary
ChatGPT-like bots for Universities and the Education Industry. Let’s break down the features
that make Streebots so unique.
Built-in Domain Intelligence
With more than ten years of experience, the Streebo team possesses extensive expertise in implementing intelligent pre-trained Education Virtual Assistants that can replicate the operational procedures of different Universities and Colleges. As a result, prospective students receive a customized experience, as these virtual assistants can promptly and precisely comprehend their inquiries.
Omni-Channel Experience
Streebo’s marketing chatbot for universities enables students to engage with the university system via various social media platforms like Facebook Messenger, WhatsApp, Instagram, WeChat, Email, and even SMS. Furthermore, the chatbot can effectively operate voice channels such as IVR, Amazon Alexa, and Google Home. Besides, our smart university chatbots can also be integrated into pre-existing digital assets like websites and mobile apps. As a result, potential students can enjoy consistent levels of service irrespective of the communication channel they utilize to connect with their universities.
Data Security & Compliance
Streebots leverage advanced technology from top-tier corporations such as IBM Watson, Google Dialogflow, and Amazon Lex from AWS, ensuring that they excel in Data Security and Compliance. These university bots utilize cutting-edge encryption solutions offered by companies like IBM, Google, and AWS, ensuring that all interactions with GPT are encrypted and that enterprise data is safeguarded at all times. As a result, our clients can trust that their data is secure, and their organizations comply with relevant regulations.
Access to Unstructured Data
By utilizing the robust Classification, Clustering, Embedding, and Generative AI features available on the GPT platform, universities can now access previously untapped sources of unstructured data. This includes web pages, student report cards and schedules, as well as other forms of unstructured data such as logs and emails, to extract relevant information about prospects. With the integration of Streebo bots and GPT, this powerful capability can be harnessed to deliver pertinent information to the appropriate faculty or office staff at the appropriate moment.
Guaranteed Adoption
Universities and educational enterprises have encountered obstacles in adopting chatbots due to a range of challenges, including a dearth of technical expertise and a failure to anticipate the future needs of students. Nevertheless, with Streebo’s innovative Education Bot Solution, universities can surmount these hurdles swiftly and efficiently.
Advance Training
Streebo’s intelligent Chatbots for Oil & Gas Employees are trained continually until they reach 99% accuracy*. (*Accuracy= No. of questions answered correctly/No. of relevant questions asked). This improves overall efficiency and performance as the highly accurate bots reduce manual intervention.
Seamless Integration with Backends
Streebo’s University and College Marketing Bots, powered by GPT, boast another essential attribute: they can effortlessly integrate with various third-party enterprise backend systems (ERPs, CRMs), including but not limited to SAP, Salesforce, ServiceNow, and Workday. This feature obviates the need for manual configuration or integration of backend or third-party systems, resulting in significant time and resource savings.
Advanced Chat Analytics
Streebo has developed an analytics dashboard specifically tailored to gather and exhibit systemic data, metrics, preferences, and trends, which can aid in monitoring prospect interactions and tailoring responses accordingly, as well as inform business decision-making processes. This dashboard allows universities to track potential students’ behavioral patterns and comprehend their individual requirements, empowering them to modify their services accordingly.
Lower TCO
Streebo’s Smart Bot solution makes it a cost-effective solution for Universities looking to integrate bots into their customer service & marketing operations without incurring high costs.
Inbuilt Live Agent Support
Streebo’s University Prospect Bots feature built-in live agent support, providing potential students with the option to seek assistance from a human agent if they are unable to find the information they need through the bot. With the ability to switch seamlessly between the chatbot and live agents, university prospects can have their queries resolved swiftly and efficiently.
Multi-Lingual Support
Streebo’s College Virtual Assistant boasts an additional characteristic that distinguishes it from other chatbots: its support for multiple languages. With this feature, prospects from various countries can communicate with the bot in numerous languages, including English, Spanish, French, and Chinese, as well as 38+ other languages. This capability simplifies the process for universities in catering to students who have limited proficiency in English or speak languages other than English.
Voice & Chat Support
Our Smart Bot provides support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.
Voice Enabled Bots
Streebots feature cutting-edge speech-to-text (STT) technology, which provides a real-time transcription service capable of identifying keywords during conversations, ensuring that precise information is captured from each call. These chatbots seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI, and leverage other STT technologies from IBM Watson, Google Dialogflow, and Amazon Lex. The inclusion of STT technology enables businesses to gain a better understanding of their employees and respond rapidly with virtual support, leading to quicker response times, better customer relationships and greater customer satisfaction.
Email Bots
The ChatGPT Bot for Universities can now generate very human-like emails and thus service customers and prospects over this channel as well. Our Email Bots can answer common FAQs and manage transactions that require backend integration.
Customization
Universities looking to attract new students or retain existing ones in today’s highly competitive marketplace to create unique experiences for students. Streebo’s GPT powered University Bots can offer a tailored experience that allows education institutes to make their chatbot experience specific to their use cases and operations.
Open Standards
Streebots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. Customer or partner can take over the internal enhancement and maintenance of the bots at any point.
Pricing Options
Capex Option
You can choose to buy the Bot solution.
Opex Option
You can choose to Subscribe to our Bot solution for a fixed monthly charge with no upfront setup fee.
Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles.Thus you only pay if the Bot is getting used and is actually deflecting calls.
A step towards the future of education!
Recent studies indicate that the Education Industry is transforming its
systems and adopting AI & Bot technologies, as leveraging chatbots and
cognitive assistants can significantly reduce costs, improve customer service and satisfaction
ratings, and handle up to 75-90% of student queries by 2025. However, the
Education Industry is highly customer-driven, and to keep up with the behavioral shift seen in
students in this fast-paced market, Education organizations must take quick action to address
issues related to the adoption of these communication channels in order to boost
productivity, reduce costs, and ensure customer satisfaction. With Streebo’s Bots
for Education Institutes, universities and colleges can transform the way they interact with
students by providing a high level of accuracy and customization while also
reducing costs.
Disclaimer: ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The Author has used the term “ChatGPT for Education – University and College” to convey the idea of a ChatGPT kind of Bot, but for Education – University and College.
Check out our bot in action!
So, if
you’re looking for ways to stay ahead of the competition, then Streebo’s
revolutionary ChatGPT powered bots for universities are just what you need.
revolutionary ChatGPT powered bots for universities are just what you need.
