Opportunities for Manufacturing Service Providers Growth Mindset!!
The article focuses on – How Effective communication and collaboration among employees is critical for the success of any manufacturing company. Internal messaging platforms provide an excellent opportunity for companies to enhance these aspects. However, to further optimize their operational efficiency, companies can explore advanced artificial intelligence technologies such as Natural Language Processing (NLP) and Generative AI.
Further the article proposes a unique solution that combines the robust capabilities of NLP and Generative AI technologies from IBM, Microsoft, Google and Amazon. This solution can help automate mundane business tasks and user interactions, leading to streamlined workflows, optimized resource utilization, and improved productivity. By leveraging these advanced technologies, manufacturing companies can achieve operational excellence and stay ahead in a highly competitive marketplace while using resources wisely.
Further the article proposes a unique solution that combines the robust capabilities of NLP and Generative AI technologies from IBM, Microsoft, Google and Amazon. This solution can help automate mundane business tasks and user interactions, leading to streamlined workflows, optimized resource utilization, and improved productivity. By leveraging these advanced technologies, manufacturing companies can achieve operational excellence and stay ahead in a highly competitive marketplace while using resources wisely.
Influence of Messaging Platforms on Manufacturing Industry
In recent times, an increasing number of companies have started leveraging internal messaging platforms like MS Teams, HCL Sametime, Google Chat and Slack to enhance communication and collaboration among their employees. And manufacturing Companies are no exception. Based on a study conducted by IDC, the enterprise collaboration software market, encompassing internal messaging platforms, is estimated to achieve a value of $13.2 billion by 2023. Additionally, a report published by Statista indicates that the daily active users of Microsoft Teams have surged from 20million in November 2019 to over 145 million in 2022, which is indicative of a considerable upswing in the adoption of internal messaging platforms.
These platforms offer several advantages such as amplified productivity, quicker decision-making, and enhanced employee engagement. By doing so, they can communicate updates, provide encouragement, and foster a productive work environment. Given the increased prevalence of remote work, it is anticipated that companies will continue to gravitate towards internal messaging platforms, thereby facilitating improved connectivity and productivity in a virtual or remote work environment.
These platforms offer several advantages such as amplified productivity, quicker decision-making, and enhanced employee engagement. By doing so, they can communicate updates, provide encouragement, and foster a productive work environment. Given the increased prevalence of remote work, it is anticipated that companies will continue to gravitate towards internal messaging platforms, thereby facilitating improved connectivity and productivity in a virtual or remote work environment.
- According to a study by Microsoft, the manufacturing industryhas seen a 150% increase in the usage of MS Teams.
- According to a study by IDC, Slack is used by 25% ofmanufacturing companies.
Influence of Messaging Platforms on Manufacturing Industry
The integration of Artificial Intelligence (AI), Natural Language Processing (NLP) and machine learning algorithms has transformed the business landscape by adding more value to it. The adoption of these technologies in the form of chatbots has significantly impacted the roles and responsibilities of manufacturing employees. AI-powered bots have enhanced production processes, minimized expenses, and increased overall efficiency. As a result, employees can now concentrate on more complex tasks, while the bots handle tasks such as inventory management, data entry, and customer service. According to Statista’s research, bots can automate up to 25%of tasks, enabling employees to focus on more high-level responsibilities. These technologies also provide crucial insights into business operations, empowering companies to make data-driven decisions.
AI bots can facilitate collaboration and knowledge-sharing among employees. By acting as a central repository of information, bots can provide employees with quick and easy access to data, technical specifications, and best practices.
The integration of AI bots on versatile messaging platforms has the potential to revolutionize the manufacturing sector, boost productivity, and provide opportunities for employees to upskill and contribute to the growth of the industry.
The integration of AI bots on versatile messaging platforms has the potential to revolutionize the manufacturing sector, boost productivity, and provide opportunities for employees to upskill and contribute to the growth of the industry.
Entry of Generative AI
The arrival of Generative AI has transformed the manufacturing sector. They allow AI bots to understand and generate written text that closely resembles human speech. This unique feature showcases the tool’s exceptional ability to comprehend natural language. By implementing this cutting-edge technology, manufacturing companies can optimize and automate their operations, engage effectively with employees across diverse communication channels. With the automation of conversations, delivery, and maintenance service support, Generative AI powered manufacturing chatbots for employees have the potential to revolutionize the manufacturing industry with enhanced productivity and cost-effective solutions.
Why Streebo’s highly advanced Cognitive Assistants (COGS) for Manufacturing Companies with Generative AI like Capabilities?
As a premier digital transformation and AI company, we at Streebo, have developed several pre-trained voice, chat, and email bots supported by top-tier NLP engines such as IBM Watson, Amazon Lex from AWS, Microsoft Azure’s CLU, Google Dialog Flow from GCP, and Wit.AI from Meta. In our recent release, we have further expanded our offerings by integrating with Generative AI technologies like IBM WatsonX, Google PaLM, AWS Sagemaker, Enterprise GPT on Azure. This new addition has significantly enhanced the intelligence and capabilities of our smart bots, allowing us to better serve our clients and help them achieve their digital transformation goals. They can now produce text responses that are dynamic and have human-like comprehension.
The implementation of our AI-powered employee service chatbot enhances employee experience by offering an AI-supported self-service platform for operational tasks in the manufacturing and heavy machinery industry.
Employees can use this chatbot to perform various tasks, such as self-registration, adding new customers, raising procurement tickets, adding equipment, shipping and returning products, and creating invoices. This chatbot can be deployed on multiple communication channels, like Google Chat, MS Teams, Slack, HCL SameTime, Web application, Mobile application, and e-mail, and voice-enabled platforms like Google Home, Amazon Alexa etc, allowing employees to perform activities through various channels.
Manufacturing companies can benefit from our highly intelligent bots as they can be easily integrated with a range of 3rd party enterprise backend systems, including ERPs and CRMs, like SAP, ServiceNow, Workday, and more.
Using GPT in manufacturing, our bots offer a reliable and precise delivery of valuable information, with an accuracy rate of up to 99%. Our manufacturing employee service bots come with advance context-switching capabilities which allows users to smoothly transition between topics during a conversation.
Employees can use this chatbot to perform various tasks, such as self-registration, adding new customers, raising procurement tickets, adding equipment, shipping and returning products, and creating invoices. This chatbot can be deployed on multiple communication channels, like Google Chat, MS Teams, Slack, HCL SameTime, Web application, Mobile application, and e-mail, and voice-enabled platforms like Google Home, Amazon Alexa etc, allowing employees to perform activities through various channels.
Manufacturing companies can benefit from our highly intelligent bots as they can be easily integrated with a range of 3rd party enterprise backend systems, including ERPs and CRMs, like SAP, ServiceNow, Workday, and more.
Using GPT in manufacturing, our bots offer a reliable and precise delivery of valuable information, with an accuracy rate of up to 99%. Our manufacturing employee service bots come with advance context-switching capabilities which allows users to smoothly transition between topics during a conversation.
Our Pre-trained Virtual Assistant is trained in the following operations for Employee Service in Manufacturing Industry
- Self-register
- Add an equipment
- Create invoice
- Prioritize Tasks Location
- Notification & Reminders
- Upload e-Signature
- Add a new customer
- Ship products
- Order Management
- Tracking Inventory
- Media Upload
- FAQs
- Raise a procurement ticket
- Return products
- Worklist Management
- Add Notes
- Update Profile Document
- Update Profile Document
Business Benefits of Pre-trained and Pre-integrated Gen AI-Powered Manufacturing Employee-facing Chatbots
According to a study by Accenture, chatbots have the potential to increase employee productivity by up to 40%.
Improved Employee Engagement
By providing employees with quick and easy access to company information, benefits, and training resources, our Generative AI powered manufacturing chatbot scan improve employee engagement and satisfaction. The integration of chatbot son variety of internal messaging platforms helps employees to find the information they need quickly and easily, which can help them stay engaged and productive.
Time and Cost Savings
One of the significant benefits of chatbots for manufacturing employees is time and cost savings. Our AI-powered manufacturing employee bots can automate repetitive tasks such as data entry, scheduling, and reporting, reducing the workload of manufacturing employees. This can lead to considerable time and cost savings, enabling employees to focus on more complex and value-adding tasks.
Streamlined Communication
Manufacturing employees need to communicate with supervisors, colleagues, and customers to complete tasks efficiently. Our manufacturing chatbots for employees, can provide real-time communication on various channels, enabling employees to get quick answers to their queries and collaborate effectively with their team members. This can lead to streamlined communication and improved productivity.
Training and Development
Manufacturing chatbots can provide employees with on-demand access to training and development resources. These chatbots can deliver instructional materials, guide employees through job procedures, and answer questions related to safety procedures and compliance. This can help ensure that employees are up to date with the latest practices and standards and can perform their jobs more efficiently.
Key differentiators of Pre-Trained and Pre-integrated Gen AI-Powered Employee-facing Bots for Manufacturing Companies
Built-in Domain Intelligence
In collaboration with leading technology partners, Streebo leverages cutting-edge technology to deploy highly intelligent pre-trained employee-facing bots. Our bots are specifically designed to emulate complex business processes that are closely specific to manufacturing company’s internal processes.
Omni-Channel Experience
Our Smart Virtual Assistant for Manufacturing Employee Service can provide prompt responses to users on their preferred messaging platform, improving their overall experience. The assistant can extend agent support across various messaging channels, including MS Teams, Google Chat, Sametime, and Email, as well as voice channels such as IVR. Additionally, our chatbot scan be deployed to existing digital properties such as websites and mobile apps.
Email Bots
Our manufacturing employee bots are now more adaptable. This has enabled our manufacturing virtual assistants to support email communication, which has been a significant breakthrough in the virtual assistant industry. As a result of this advancement, our manufacturing bots can generate human-like emails and effectively manage backend integrations to support transactions.
Pre-Integrated with Backends
Streebo’s manufacturing employee service chatbot includes a remarkable feature of being pre-integrated with a variety of 3rd party backend systems (ERPs, CRMs)systems and enterprise backends such as SAP, Salesforce, ServiceNow, Workday, among others . These systems are vital for the smooth operation of the manufacturing industry. This solution saves resources and time by eliminating the need for manual configuration or integration of backend or third-party systems.
Access to Unstructured Data
Our employee service bots powered by Gen AI technology include a data classification feature that can help organize and categorize vast amounts of unstructured data, such as customer inquiries and complaints. These bots utilize advanced classification, clustering, embedding, and generative AI technologies to explore unstructured data. This makes it easier for staff to identify the nature and urgency of each issue and route it to the appropriate department for resolution. By leveraging multiple unstructured data sources, including webpages, customer reviews, logs, and emails, this approach can result in faster response times, improved efficiency, and better customer service.
Flexible Deployment Options
Streebo’s Pre-Trained Conversational Interface for Manufacturing can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Multi-lingual Support
Our Conversational AI solution for manufacturing employees provides support to 38+ languages on chat as well as voice interface. This ensures quick understanding of requests coming indifferent dialects and accents. They can prioritize tasks and help employees to retrieve information through virtual assistants faster in their own preferred language.
Data Security & Compliance
We use top-notch natural language processing (NLP) engines, including IBM Watson, Google Dialog, Microsoft CLU, and Amazon Lex, in our solution to ensure the security and compliance of all processed data. Furthermore, all data exchanges between Generative AI Platform and our solution are encrypted and obscured, ensuring the security of all data, not only sensitive data.
Inbuilt Live Agent Support
Our employee service chatbot for the manufacturing sector includes a built-in capability for live agent support. This functionality enables users to receive immediate assistance in case they cannot find are solution by conversing with the chatbot. Users can effortlessly switch from interacting with the chatbot to communicating with human operators, ensuring swift and efficient handling of their queries.
Pricing Options
Capex Option
You can choose to buy the Bot solution.
Opex Option
You can choose to Subscribe to tour Bot solution for afixed monthly charge
Pay Per
Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.
Final Words
Generative AI powered chatbots for manufacturing companies can enhance employee productivity by automating repetitive tasks as well as improve operational efficiency. They provide real-time insights to increase accuracy and quality of services. With optimized solutions and decreased costs, they can be an asset for manufacturing companies to streamline their employee operations and stay competitive in a rapidly growing market.
They have immense potential to bring revolution in manufacturing business. Our team of experienced professionals possess extensive knowledge and are committed to offering tailored solutions that accurately meet the requirements and expectations of our clients. By utilizing advanced NLP and Generative AI technologies from IBM, Google, Microsoft, Amazon have transformed the way businesses are conducted. Incorporating the latest version of Generative AI technology has significantly enhanced the quality of conversations with dynamic responses. Our cognitive solution is highly intuitive and can seamlessly integrate with various platforms, including websites, mobile applications, and social media interfaces. Users can interact with it through speech or chat interfaces, resulting in a comprehensive chatbot solution that caters to specific business needs, improves ROI, and increases user satisfaction.
They have immense potential to bring revolution in manufacturing business. Our team of experienced professionals possess extensive knowledge and are committed to offering tailored solutions that accurately meet the requirements and expectations of our clients. By utilizing advanced NLP and Generative AI technologies from IBM, Google, Microsoft, Amazon have transformed the way businesses are conducted. Incorporating the latest version of Generative AI technology has significantly enhanced the quality of conversations with dynamic responses. Our cognitive solution is highly intuitive and can seamlessly integrate with various platforms, including websites, mobile applications, and social media interfaces. Users can interact with it through speech or chat interfaces, resulting in a comprehensive chatbot solution that caters to specific business needs, improves ROI, and increases user satisfaction.
